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Receiving alerts every 2 mins in the event logs

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Ganessan
Occasional Advisor

Receiving alerts every 2 mins in the event logs

Hi,

In the EVA 4400 we found some alert but its not critical or warning, but if this is coming for every 2 mins we are missing so many warning and alerts, is there any way to stop the alert.

"15:45:44:666
29-Jul-2009
Controller 1
An HSV300 controller has processed a Storage System Management Interface command with the result of non-success return code.
Corrective action code: 00

15:43:37:497
29-Jul-2009
Controller 1 092f0005 #326309
An HSV300 controller has processed a Storage System Management Interface command with the result of non-success return code.
Corrective action code: 00

15:41:30:327
29-Jul-2009
Controller 1 092f0005 #326308
An HSV300 controller has processed a Storage System Management Interface command with the result of non-success return code.
Corrective action code: 00

"

other details

Type: HSV300
Version: 09003000
Software: CR116Dlep-09003000

Please give some update on this ASAP.

U can send me an email tooo....
bganessan@gmail.com

thanks in advance.
10 REPLIES
Greybeard
Esteemed Contributor

Re: Receiving alerts every 2 mins in the event logs

this advisory refers to several previous generations of EVAs and may be showing up again, you don't say whether you are using integrated CV or CV installed on a server but have a look at this, it may be relavent. http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=471497&prodTypeId=12169&objectID=c00805458
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Ganessan
Occasional Advisor

Re: Receiving alerts every 2 mins in the event logs

Thanks for quick response

CV is installed in seprate Server (SMA)
Ganessan
Occasional Advisor

Re: Receiving alerts every 2 mins in the event logs

The above information doesnot show for EVA 4400,

Could you please brief it.....
Greybeard
Esteemed Contributor

Re: Receiving alerts every 2 mins in the event logs

it shows the same error code caused by a mismatch between command view version and controller code version, there may be a new advisory that includes the 4400 but the symptoms and circumstances are the same so it seems likely the reason is also the same.
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Ganessan
Occasional Advisor

Re: Receiving alerts every 2 mins in the event logs

Thanks

CommandviewEVA version : - Command View EVA 8.0

controller version : 09003000

Could you please tell me which needs to be upgrade......
Greybeard
Esteemed Contributor

Re: Receiving alerts every 2 mins in the event logs

HP Command View EVA 9.0 (both server-based management and array-based management) is supported with XCS 09500000
firmware on the EVA4400/6400/8400 disk arrays. not sure about 09003000. still it's almost certainly a version related issue and not something broken.
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Greybeard
Esteemed Contributor

Re: Receiving alerts every 2 mins in the event logs

found this in the documentation:
NOTE: For new orders of EVA4400, Command View EVA v9.1 media kit is optional, but highly recommended. The Command View
EVA software is pre-loaded on the embedded management module of the EVA4400 array. Customers who want to deploy
Command View on a general purpose server, or a dedicated management server or on a Proliant Storage Server (NAS) need to
order a Command View v9.1 media kit.

please remember to assign points for helpful answers.
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Ganessan
Occasional Advisor

Re: Receiving alerts every 2 mins in the event logs

Thanks if we install the latest firmware version these issue will resolve right...
Uwe Zessin
Honored Contributor
Solution

Re: Receiving alerts every 2 mins in the event logs

There is no guarantee that this event will never come up in the future. If your system is running without any troubles (this event does not indicate a real problem), it is _strongly_ recommended to keep it at this level for now.
.
Víctor Cespón
Honored Contributor

Re: Receiving alerts every 2 mins in the event logs

Ganessan:

Corrective action code: 00 means "no action necessary"

With just that text we cannot know what's the event about.
These events can appear for a lot of different reasons (like deleting a vdisk) and do not indicate any failure.

You need to upload the full event file ("Get log file" button) so we can look at the event details.