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тАО08-01-2004 09:25 PM
тАО08-01-2004 09:25 PM
SA 6404 - Accelerator Disabled
The firmware version is: 2.26
The controller is marked "Degraded" with the following error:
Status: Temp Disabled
Battery Status: Failed
Serial Number: P67570BDAPQFOX
Read Errors: 0
Total Memory: 196608 KB
Write Errors: 0
Read Cache: 50%
Error Code: Low Battery
Write Cache: 50%
Bad Data: None
First I thought it needed some time to recharge but its been like that for a week now.
This is a critical server for us and would like some advise what to do.
Thx, Joel
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тАО08-02-2004 12:11 AM
тАО08-02-2004 12:11 AM
Re: SA 6404 - Accelerator Disabled
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Do you need help with your HP product?
Try this: http://www.hp.com/support/hpgt
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тАО08-02-2004 03:15 AM
тАО08-02-2004 03:15 AM
Re: SA 6404 - Accelerator Disabled
There may be someting VERY wrong with bios version 2.26. The bios seems to "discharge" or at least claim to dischage the betteries and therefore diable the cache.
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тАО08-02-2004 03:18 AM
тАО08-02-2004 03:18 AM
Re: SA 6404 - Accelerator Disabled
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тАО08-02-2004 03:31 AM
тАО08-02-2004 03:31 AM
Re: SA 6404 - Accelerator Disabled
There is a serious flaw in the Smart Array 6400 Online ROM Flash Component for Linux.
If you load it from the "Online version" the batteries will be DISCHAGED or will be "claimed" as discharged and therefore your cache will be diabled!
DO NOT USE THE ONLINE VERSION.
Use the offline version only!
http://h18023.www1.hp.com/support/files/Storage/us/download/21330.html
I am going to re-flash the controller we tested on here and I will post back what I find.
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тАО08-02-2004 03:50 AM
тАО08-02-2004 03:50 AM
Re: SA 6404 - Accelerator Disabled
http://h18023.www1.hp.com/support/files/Storage/us/download/21330.html
I am going to check the server in a few hours to see if the batteries are still discharged.
I'll post back in a few...
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тАО08-02-2004 08:46 AM
тАО08-02-2004 08:46 AM
Re: SA 6404 - Accelerator Disabled
I will be checking the status in the morning on the controller we tested here to see if that resolved it? If not, I am going to roll back to 1.92 and I will let you know what I find.
Has HP said anyting to you?
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тАО08-02-2004 07:00 PM
тАО08-02-2004 07:00 PM
Re: SA 6404 - Accelerator Disabled
Do you also have the "downshift"-error?
"SCSI bus fault occurred on Storage Box box 0, , Port 0 of
Array Controller in slot 2.
This may result in a "downshift" in transfer rate for one or more hard drives on the bus. "
Gonna wait for your results before I do anything more.
/ Joel
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тАО08-03-2004 03:08 AM
тАО08-03-2004 03:08 AM
Re: SA 6404 - Accelerator Disabled
I checked on the controller we updated this morning and the batteries are charged! (it fully charged overnight).
Yesterday, I used SmartStart 6.40 and did the off-line update and forced the overwrite of the bios to use 2.26.
We were hoping for better I/O performance from the controller and still have not seen it. So, three bios, any number of drivers later and still the I/O load numbers are lacking.
At least the hardware is not runing degraded mode anymore.
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тАО08-03-2004 03:10 AM
тАО08-03-2004 03:10 AM
Re: SA 6404 - Accelerator Disabled
/ joel