StorageWorks D2700 ACU can't see physical drives

[cnorton39]

hello, I have the same enclosure, although, I am unable to get the ACU to see the physical drives, it sees the controllers, but thats it.

How did you get it configured?  Upon install, did you simply run the ACU and create a volume, and your OS recognized it?  

I can't get Windows to access it from Disk Management, nor can I get any of the utilities to see the physical disks.

Its pretty bad.. I need help..

Mod Message: This post was moved from an closed thread:

/t5/Disk-Arrays/Configuring-StorageWorks-D2700/m-p/6884331#U6884331

[cnorton39]

wow...have had this issue for three weeks, and no one has been able to help.  Great, thanks HP...

[Torsten.]

@cnorton39 it is always better to open your own thread instead to append another thread with "me too".

However, this is a user to user forum, for official support contact HPE support.

[Torsten.]

Since this is a new thread now, consider the following:

You create some RAIDs in such a JBOD, then you switch the smart array controller into HBA mode.

All RAIDs are hidden now.

If all disks belong to RAIDS, all disks are hidden now.

So check the mode of the smart array.