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тАО04-10-2004 06:47 PM
тАО04-10-2004 06:47 PM
Support Cost for XP256
Does anyone know what people are paying for support from HP for the XP256? Are there any known good companies out there who support this device other then HP.
Regards,
Emil
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тАО04-14-2004 08:52 AM
тАО04-14-2004 08:52 AM
Re: Support Cost for XP256
For what exactly? Hardware support? Configuration support?
I am sure you can hire a contractor who knows how to configure the XP, but if a part goes bad, your only source is HP. They provide excellent service on their equipment (and I speak from experience).
Take care
Chris
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тАО05-03-2004 03:52 AM
тАО05-03-2004 03:52 AM
Re: Support Cost for XP256
If you want an better number, HP will be happy to quote you estimated support costs for future years given your configuration.
cheers,
Scott
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тАО05-03-2004 10:42 PM
тАО05-03-2004 10:42 PM
Re: Support Cost for XP256
it depends on the size of the disk storage and also what sort of support and how many days of technical services support, i.e. outside of the normal maintenance support?
the XP256 which i handle is manage by the HP guys whom i feel safer with than outsource to someone who may have the certification or know-how but may not be as updated as the HP engineers.
by the way, they are "ripping" my company off at about US$5000 every month for a less than 1 TB of disk storage and 2 FC card.
regards.
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тАО05-12-2004 03:17 AM
тАО05-12-2004 03:17 AM
Re: Support Cost for XP256
Got a quote from HP for their lowest level of support (there is only a couple of options), and with our discounts (university) it came to about $5K per month. Decided not to accept the donation.
Regards,
Emil
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тАО05-12-2004 07:01 PM
тАО05-12-2004 07:01 PM
Re: Support Cost for XP256
sks