Disk Arrays
cancel
Showing results for 
Search instead for 
Did you mean: 

Unsupported drive on Smart Array P212

SOLVED
Go to solution
MartinN
Visitor

Unsupported drive on Smart Array P212

Hey Everyone,

 

I recently installed two new drives (Mfg. Part: 628059-B21) into one of our HP Proliant DL165 servers with a Smart Array P212 controller. This server is running VMware ESXi 5.1 with hputils installed so we can manage our smart array controller without needing to rebooting the server. After I installed the drives I log into the server and run a show config command. Here is the command and output: 

 

~ # esxcli hpacucli cmd -q "controller slot=1 show config"

 

Smart Array P212 in Slot 1 (sn: PACCPID11251X1N)

array A (SAS, Unused Space: 0 MB)


logicaldrive 1 (1.8 TB, RAID 1, OK)

physicaldrive 1I:1:1 (port 1I:box 1:bay 1, SAS, 2 TB, OK)
physicaldrive 1I:1:2 (port 1I:box 1:bay 2, SAS, 2 TB, OK)

unassigned

physicaldrive 1I:1:3 (port 1I:box 1:bay 3, SATA, 0 MB, Unsupported)
physicaldrive 1I:1:4 (port 1I:box 1:bay 4, SATA, 0 MB, Unsupported)

SEP (Vendor ID PMCSIERA, Model SRC 8x6G) 250 (WWID: 5001438014701DFF)

 

As you can see, the output shows that the two new drives are Unsupported, if I try to make a raid array using these drives I get an error that says "Unassigned drives for creation not available". 

 

I tried to find some compatability lists for the drives, array controller, and server but I was unable to find anything useful. If anyone has any ideas as to what my problem might be, they would be much appreciated. I would preferably like to solve this issue without needing to reboot.

9 REPLIES
Robert_Jewell
Honored Contributor

Re: Unsupported drive on Smart Array P212

You shouldnt need to reboot, I agree.

 

I know you cannot mix SAS and SATA drives within the same array, but you should be able to create a new array with just these two drives.

 

What does the following show for the two drives:

 

>ctrl slot=1 pd 1I:1:3 show detail

 

 

-Bob

----------------
Was this helpful? Like this post by giving me a thumbs up below!
MartinN
Visitor

Re: Unsupported drive on Smart Array P212

Hey Bob,

 

Here is the output for that command.

 

~ # esxcli hpacucli cmd -q "ctrl slot=1 pd 1I:1:3 show detail"

Smart Array P212 in Slot 1

unassigned

physicaldrive 1I:1:3
Port: 1I
Box: 1
Bay: 3
Status: Unsupported
Drive Type: Unassigned Drive
Interface Type: SATA
Size: 0 MB
Rotational Speed: 7200
Firmware Revision: HPG3
Serial Number: Z290T7EX
Model: ATA MB3000EBKAB
SATA NCQ Capable: True
SATA NCQ Enabled: True
Current Temperature (C): 37
Maximum Temperature (C): 45
PHY Count: 1
PHY Transfer Rate: 3.0Gbps

Robert_Jewell
Honored Contributor

Re: Unsupported drive on Smart Array P212

This part doesnt look good:

 

 > Size: 0 MB

 

 

Do you have another system you can install the disk just to check its status from another system?

 

-Bob

----------------
Was this helpful? Like this post by giving me a thumbs up below!
MartinN
Visitor

Re: Unsupported drive on Smart Array P212

Hey Bob,

 

Just to clerify, you want me to pop this disk into a different ProLiant server and run this same show config command? I already have 4 of these disks in two different servers that are all giving me the same output. 

Robert_Jewell
Honored Contributor

Re: Unsupported drive on Smart Array P212

OK, didnt catch that, so it seems unlikely that all drives would be bad.  The P212 supports these 3TB disks per QuickSpecs so not sure whats wrong.

 

Perhaps, check the P212 firmware and see if it can be updated???

 

 

-Bob

----------------
Was this helpful? Like this post by giving me a thumbs up below!
MartinN
Visitor

Re: Unsupported drive on Smart Array P212

Hey Bob, 

 

Judging based on this output, it looks like I'm running firmware version 3.66.

 

~ # esxcli hpacucli cmd -q "controller slot=1 show detail"

Smart Array P212 in Slot 1
Bus Interface: PCI
Slot: 1
Serial Number: PACCPID11251X1N
Cache Serial Number: PBCDF0CRH1F3R9
RAID 6 (ADG) Status: Disabled
Controller Status: OK
Hardware Revision: C
Firmware Version: 3.66
...

 

And Judging based on this webpage (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?cc=us&prodNameId=3885792&prodSeriesId=3885791&swLang=13&taskId=135&swEnvOID=2023#29214) it looks like 3.66 is the newest version  avilable.

Also, I'm guessing that in order to do a firmware upgrade I would need to poweroff/reboot the server, right?

Robert_Jewell
Honored Contributor
Solution

Re: Unsupported drive on Smart Array P212

Actually, it looks like version 5.06 is the latest....

 

and in reviewing the release notes:

 

Enhancements/New Features:

  Added support for the following features:

  • HDDs that exceed 2.2 TB in size

 

So, looks like you need to simply update firmware.  Yes a reboot is required.

 

-Bob

----------------
Was this helpful? Like this post by giving me a thumbs up below!
MartinN
Visitor

Re: Unsupported drive on Smart Array P212

Ah, yes, It looks like I was looking at the wrong collum.

 

Thanks for your answer, I'm not too pleased that I will need to reboot this server, but I guess that's the way life works. 

Mark Matthews
Respected Contributor

Re: Unsupported drive on Smart Array P212

Hi sorry to crash your thread but how did you get the hpacucli to work via the command line?
Did you install ESX using an HP 'enhanced' CD or have you installed something over the top of the normal ESX installation?

 

Looking for info on doing this myself...


Thanks

Mark...


---------------------------------------------------------------------------------
Please click the white Kudos star to the left if this post is helpful :)