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Upgrading to EVA CV8

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DJMC
Regular Advisor

Upgrading to EVA CV8

Hi,
I am trying to upgrade from CV EVA7.0 to CV EVA8, I have
uninstalled CV7 and rebooted server as per release notes but
when I try installing CV8 I get the following error message---

A privious master installer version(6.x.x/7.x.x)has been detected on the system.Uninstall the previous version and retry the installation.

Anyone seen this before?

Thanks
3 REPLIES
Víctor Cespón
Honored Contributor
Solution

Re: Upgrading to EVA CV8

Known issue. Answered before on this forum:

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1263670

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1236915

Prior to trying to install Command View 8, open the Windows Explorer and navigate to the following directory:

1. \Common Files\InstallShield\Universal.

2. Delete the VPD (Vital Product Data) directories named HP_MasterInstaller70, HP_MasterInstaller701, and HP_MasterInstaller6XX (if present).

Once this is done you can start the Command View 8 setup again.

DJMC
Regular Advisor

Re: Upgrading to EVA CV8

Thanks vcespon, thats sorted it.

D
DJMC
Regular Advisor

Re: Upgrading to EVA CV8

Known issue. Answered before on this forum:

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1263670

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1236915

Prior to trying to install Command View 8, open the Windows Explorer and navigate to the following directory:

1. \Common Files\InstallShield\Universal.

2. Delete the VPD (Vital Product Data) directories named HP_MasterInstaller70, HP_MasterInstaller701, and HP_MasterInstaller6XX (if present).

Once this is done you can start the Command View 8 setup again.

Many thanks to vcespon.