VA7100 firmware update

[Sunil Kumar K.U.]

Hello all,

I have a VA7100 connected to both the partitions of a rp8400 server through a HP 8-port FC switch. Currently the firmware is HP15 and an update to HP18 was planned.

As per the service note, the patch bundle (Dec 2002) and command view SDM version 1.06 were loaded. After making the VG's offline and the array optimisation policy off the firmware download command was given. The update failed with the below error:

Firmware revision before update is HP15
Performing firmware download on A6188A
Device Exception:
Failed the Write Buffer command

Did anybody here face similar error anytime? Do you have any suggestions?

Thanks in advance for all the answers.

Regards/Sunil Kumar

[Leo Simon]

The best way to upgrade the VA7100 firmware is using offline tools VADIAG in ODE and also
using direct connection in FC.
And use only 1GB configuration not 2 GB

I hope this will help you.

[Ricardo Rocha]

Hi Sunil

Tell me one thing, when you run armdsp -a alias, which firmware version do you see? If you see HP18 then everything is ok.

Bye

[Claudiu Schmidt]

Hi,

we had a simmilar problem. The download stopped at 79% with the same error message.
armdsp -a command displayed the new firmware, and HP told me everything is ok.
This was 3 weeks ago, and since then no problems occured.So if you see in armdsp -a HP18 it's ok

[Sunil Kumar K.U.]

Hello all,

Thank you very much for the replies.

Simon: Doing Firmware update from ODE is a goog suggestion. Has anyone done this from ODE. The service note says this is to be done if you are booting from a vat100 LUN.

Rocha and claudiu: I have confirmed that the va7100 is still at HP15 firmware.

Any clue/solution for this?

Thanks/Regards
Sunil Kumar

[Sunil Kumar K.U.]

Hello all,

Thank you very much for the replies.

Simon: Doing Firmware update from ODE is a good suggestion. Has anyone done this from ODE. The service note says this is to be done if the server boots from a vat7100 LUN.

Rocha and claudiu: I have confirmed that the va7100 is still at HP15 firmware.

Any clue/solution for this?

Thanks/Regards
Sunil Kumar

[Eugeny Brychkov]

Please attach 'armdsp -a' output and 'armlog -e' zipped to your next reply
Eugeny

[Sunil Kumar K.U.]

Hi Eugeny,

Thanks for the reply. Pls find the attached logs.zip file which contains armlog -e and armdsp -a outputs.

Any clue?

Thanks in Advance for the replies.

Regards/Sunil Kumar

[Claudiu Schmidt]

Hi,

looked at the logs you sent. It looks to me like you have a HW error. One controler M/C1.J1
has a hw problem on the backend side, so you have to exchange the controler 1 of the main enclosure so the firmware upgrade to be succesfull.

Claudiu

[Eugeny Brychkov]

Hello Sunil,
please review your SAN setup. If you use hpux server, HP switch (brocade 2400 one) and virtual array then why do I see that VA setup in public loop? It should be in fabric (and all other devices should be in fabric also). You can change it with 'armmgr -y' or from virtual front panel 'vfpmgr -t 3 -c '. Please note that after doing this device files may change (so all created hpux vgs may become invalid - you may use vgimport/vgexport, please refer to hpux section of ITRC forum).
This procedure - firmware upgrade - should be done by HP Customer Engineer. Why do you do it by yourself? Do you have upgrade procedure steps/action plan? Did you make sure that you have recent data backup?
I agree with Claudiu that there may be something wrong with M/C1 logging backend disconnects. Ask a CE to replace it and watch for these jbod events
Eugeny