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тАО12-11-2003 07:03 PM
тАО12-11-2003 07:03 PM
VA7400 Failure's
Windows enviroment.
In the past week we have had 2 disastorus failures on our VA7400. The first resulted in a format and a reload from tape.
Last night we had a similar issue, the only difference being we did not have any error lights on the devices.
Below is a part of the log file created by the VA when the issues started. If possable could someone mabey tell me what most of it means.
2 50060B000008AC78 December 11, 2003 5:26:45 PM CAT HP StorageWorks Virtual Array 7400 148345 JA0/C2 117 1 1 0 loop/enclosureId/slot : 0x00/0x00/0x81 The JBOD ESD returned CHECK CONDITION status with sense information not handled by the JBOD error recovery algorithms. The JBOD retries are exhausted or the I/O is not retryable. Target Sense Key = 0xff -- Target ASC = 0xff -- Target ASCQ = 0xff -- Target Physical LBA = 0x00 -- 11029657943246 serialNum/moduleId/processId : 00PR04026886/0xb6/0x125 4 M/C2 2 50060B000008AC78 December 11, 2003 5:26:52 PM CAT HP StorageWorks Virtual Array 7400 148346 M/C2.J1 294 1 2 1 enclosureId/slot/component/subcomponent : 0x00/0x01/0x80/0xff BACKEND_SCSI_EVENT_EH An error occurred on the disk interface. These may occur during disk hotplug. More detailed status is available in the event expanded information.
Ckpt 0xa9011f: 0x00000020, 0x0000001f ctlr 1 loop 0
backend: FC Loop Map: 20797a7b7c6d010208030007040605090a0b0c0d0e0f7d6f707172737475767778
11029755633286 serialNum/moduleId/processId : 00PR04026074/0x47/0xffffffff 4 M/C1 2 50060B000008AC78 December 11, 2003 5:35:09 PM CAT HP StorageWorks Virtual Array 7400 148584 M 573 1 240 1 enclosureId/slot/component/subcomponent : 0x00/0xff/0xff/0xff WARNING_ACTIVATED_EH One of the warning indicators has been actviated. Check the extended event information for more information.
State: bit on: 17: STATE_CHANGING_WARNING_CFM
classid: 0016, inst: 0010
11029758819634 serialNum/moduleId/processId : 00PR04026886/0x5f/0xffffffff 4 M/C2 2
11030296434626 serialNum/moduleId/processId : 00PR04026074/0x47/0xffffffff 4 M/C1 2 50060B000008AC78 December 11, 2003 6:20:04 PM CAT HP StorageWorks Virtual Array 7400 149007 M/C1.H1 348 1 663 1 enclosureId/slot/component/subcomponent : 0x00/0x00/0x70/0xff FRONTEND_FC_ABTS_EVENT_EH This error code indicates that the Host sent a Fibre Channel ABTS (Abort Sequence) BLS frame to the abort an IO. The array will log this event for informational and debug purposes only. It does not necessarily indicate a problem with the array.
0x17028a: 0x8050
frontend osPortCB: ABTSAbort-JCB
NPortID=0x00000f,OXID=0x8050,LUN=0x006f
CDB=0x28e0063bf5d700001000000000000000
et=59.1 qd=143 hwm=256 jl=0x00002000 dl=0x00002000 ro=0x00000000 js=1
11030297821407 serialNum/moduleId/processId : 00PR04026074/0x47/0xffffffff 4 M/C1 2
Any help would be greatly appreciated.
Thanks
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тАО12-11-2003 09:02 PM
тАО12-11-2003 09:02 PM
Re: VA7400 Failure's
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тАО12-11-2003 09:07 PM
тАО12-11-2003 09:07 PM
Re: VA7400 Failure's
Just finished reading the following
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=202514
Dosnt seem like a very reliable product. I have passed this thread onto HP support and the client.
Thanks for the reply.
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тАО12-11-2003 10:48 PM
тАО12-11-2003 10:48 PM
Re: VA7400 Failure's
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тАО01-04-2004 10:10 PM
тАО01-04-2004 10:10 PM
Re: VA7400 Failure's
It looks like ur Controller2 is giving backend SCSI error.
Below are the steps to follow:
1) Check FC cable connectivity between ur VA controller & enclosure i.e. disk port connectivity.
2)Upgrade the VA controller firmware to HP19,Disk firmware to HP09 & if u r having DS2405 then upgrade it to HP04 along with Command View version 1.07.
3)If this doesnt works then u have to contact HP probably they will replace Controller2 or BCC.
Regards,
Rajesh G.
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тАО01-04-2004 11:27 PM
тАО01-04-2004 11:27 PM
Re: VA7400 Failure's
We have had both controllers, cache, the mid plane, and numerous hard drives replaced.
We have lost all the storage 1.4 TB 3 weeks ago.
We lost one of the storage groups on friday - 700 TB.
As far as im concerned the VA7400 is a piece of crap, and dosnt deliver what it should.
It will be replaced in the next 3 weeks by HP - either VA7410 or EVA3000.
Thanks for the reply. Sorry im so negative, just to many late nights trying to fix something that just dosnt want to work properly.
Cheers