error en command view

[Emilio Brusa]

Hi,
i upgrade my command view and give me that error in the command view 1.8
http:\\myIP:4096:Launcher.html
error getting database reference from (myhost)

i execute Ha_Dial_Stop and Ha_Dial_Start and armdicover, armdsp and not works..what can i do?
Thanks

[Karthik S S]

Do you mean that you are not able to invoke commandview from your local host? The IP of your host should be present in the access.dat file.

-Karthik S S

[Emilio Brusa]

Thanks
But my Ip is in the file.

E.

[Bernhard Mueller]

Emilio,

did you check the install instructions? I *think* in earlier versions it was mandatory to swremove the old version before installing a new one. Also it required a certain QPK patch level.

So you might backup your /opt/sanmgr/XYZ files and try a fresh install.

My notes also say that you have to run

# /opt/sanmgr/hostagent/sbin/HA_trigger stop
# /opt/sanmgr/hostagent/sbin/dial_trigger stop

then set SECURITY_ENABLED=false in etc/opt/sanmgr/commandview/server/config/PanConfigParams.txt

then
# /opt/sanmgr/hostagent/sbin/HA_trigger start
# /opt/sanmgr/hostagent/sbin/dial_trigger start

HTH
Regards,
Bernhard