va7410:one HD's Fault Led is on, and waring message in armdsp

[stephen peng]

dear all,
one of a va7410's hard disk(M/D13)'s Fault LED is on, but in amrdsp -a output, all the disks' status is good, and all the disks' state is Included. following messages could be read in armdsp -a output:
OPERATIONS IN PROGRESS

The array is SCRUBBING.

WARNINGS

WARNING: The configuration of the subsystem is such that one or more drives has only a single path of access to it.

what could be the problem? should i replace M/D13 and would it seal the waring?

thanks a lot

[Torsten.]

You have 3 equal threads (I had problems to connect to the site too). Consider to close.


Can you post the armdsp output? Maybe 1 path for M/D13 has failed (dual pathed disks).

[stephen peng]

hi, Torsten,
the armdsp -t output is as follow:
Vendor ID:______________________________HP
Product ID:_____________________________A6218A
Array World Wide Name:__________________50060b0000151588
Array Serial Number:____________________00SG326J0082
Alias:__________________________________va7410
------------------------------------------------------------

(addresses are 0 based)
Disk Controller paths to Encl Hard Assigned
Fru disks Addr Addr Addr
------- ------------------- ---- ---- --------
M/D1 (M/C1.J1, M/C2.J1)* 0x6f 0x6f 0x6f
M/D2 (M/C1.J1, M/C2.J1)* 0x70 0x70 0x70
M/D3 (M/C1.J1, M/C2.J1)* 0x71 0x71 0x71
M/D4 (M/C1.J1, M/C2.J1)* 0x72 0x72 0x72
M/D5 (M/C1.J1, M/C2.J1)* 0x73 0x73 0x73
M/D6 (M/C1.J1, M/C2.J1)* 0x74 0x74 0x74
M/D7 (M/C1.J1, M/C2.J1)* 0x75 0x75 0x75
M/D9 (M/C1.J1, M/C2.J1)* 0x77 0x77 0x77
M/D10 (M/C1.J1, M/C2.J1)* 0x78 0x78 0x78
M/D11 (M/C1.J1, M/C2.J1)* 0x79 0x79 0x79
M/D12 (M/C1.J1, M/C2.J1)* 0x7a 0x7a 0x7a
M/D13 (M/C1.J1, M/C2.J1)* 0x7b 0x7b 0x7b
M/D14 (M/C1.J1, M/C2.J1)* 0x7c 0x7c 0x7c
M/D15 (M/C1.J1, M/C2.J2)* 0x6d 0x6d 0x6d

Note: "*" indicates the drive is physically present
in the specified enclosure.

"#" indicates that one or more addresses do not match the
enclosure address (Encl Addr).

===================================================
Drives Listed in Physical Loop Order
===================================================

M/C1.J1 M/C2.J2 M/C1.J2 M/C2.J2
------- ------- ------- -------
M/D4 M/D4 ------- -------
M/D3 M/D3 ------- -------
M/D2 M/D2 ------- -------
M/D1 M/D1 ------- -------
M/D10 M/D10 ------- -------
M/D9 M/D9 ------- -------
M/D7 M/D7 ------- -------
M/D6 M/D6 ------- -------
M/D5 M/D5 ------- -------
M/D15 M/D15 ------- -------
M/D14 M/D14 ------- -------
M/D13 M/D12 ------- -------
M/D12 M/D11 ------- -------
M/D11 ------- ------- -------

it seems like what you said, one path of M/D13 is failed. and you could read the armdsp -a output in attached file. what should i do to deal with the problem? just replace M/D13? if so, pulling out M/D13 would cause the array to ballancing, at the right time, could i just push the new disk in that empty slot or wait for the balancing to finish?

thanks a lot

[Torsten. · Accepted solution]

If you remove a disk, you MUST wait until the rebuild is finished. This will prevent problems.

BTW, I noticed you are using an old firmware A100 - this could be A140. The Update will bring more performance and reliability.

[stephen peng]

hi,Torsten:
what i mean is would it seal all the problem if i just replace M/D13?
furthermore, how to update the firmware?

after all, thank you for your opinion

[Torsten.]

I hope so. If a single disk has only 1 path it is very likely a disk problem (the attention LED is confirming this IMHO).

Regarding the firmware:

You can get the files from the web, but I never found the instruction there.
Ask your HP support and decide to let HP do the upgrade or do it yourself.

[Torsten.]

The files are here, but DON'T do the upgrade without the instructions!

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=89018&prodNameId=316167&swEnvOID=54&swLang=13&mode=2&taskId=135&swItem=co-44086-1