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тАО05-01-2008 11:47 AM
тАО05-01-2008 11:47 AM
Looking for volunteers to provide VLS product feedback
I work in the HP StorageWorks Customer Satisfaction organization and am looking to run a pilot program - to gather customer feedback from VLS users - on a periodic basis.
I am looking to identify VLS users who might be interested in participating in this process.
This is really NOT about big surveys & satisfaction metrics - it is really about trying to identify & understand satisfaction issues & opportunities in QUALTATIVE terms.
My goal is to identify a group of VLS users who would be willing to provide qualitative feedback - on a range of VLS user topics - on an ongoing/quarterly basis.
The goal would be to use this feedback to help drive improvement in HP's VLS products, services & solutions. As part of this process we would aim to close the loop with respondents and keep then updated on issues raised & improvement plans.
The process would be run offline i.e. outside of this forum.
If you are interested in participating and/or would like more details - please let me know.
Many thanks.
Peter.
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тАО07-10-2008 01:47 PM
тАО07-10-2008 01:47 PM
Re: Looking for volunteers to provide VLS product feedback
Im not a VLS user, but I provide support to VLS and D2D. I would like to know more about this program, and if possible of course, to help with the program.
I am with the HP Enterprise Backup Solutions group in Costa Rica.
My email address is marcial.wills@hp.com.
Maybe we can chat about this.
Thanks
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тАО03-03-2010 01:37 PM
тАО03-03-2010 01:37 PM
Re: Looking for volunteers to provide VLS product feedback
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тАО03-19-2010 02:50 AM
тАО03-19-2010 02:50 AM
Re: Looking for volunteers to provide VLS product feedback
I would be interested in hearing your feedback on the D2D appliances you have. I work in the D2D engineering team.
Cheers,
Dave Dewar
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тАО03-23-2010 06:25 AM
тАО03-23-2010 06:25 AM
Re: Looking for volunteers to provide VLS product feedback
It's alomost 2 years since my posting. Given the lack of response to my original request we didn't pursue the feedback pilot. I have moved on to a new role.
It looks liek Dave may be interested in your feedback though - so please work with him to provide any inputs.
Many thanks
Peter.