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тАО12-15-2006 02:27 AM
тАО12-15-2006 02:27 AM
VLS 6109 virtual drive inaccessible
Every week, if any backup job hangs, the virtual tape drive will become inaccessible. I can kill and restart all of the backup agents involved or just reboot the servers and it's still inaccessible. It will only come back to normal if I restart the VLS. Any ideas on resolving this issue?
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тАО12-15-2006 07:40 PM
тАО12-15-2006 07:40 PM
Re: VLS 6109 virtual drive inaccessible
I have seen the same problem with the VLS6109. It seems to be a problem on the firmware of the VLS. Every so often the VLS drives will just stop responding although it stills seems to be active. At first I thought it was DP6 but after happening a few times I am now sure this is the VLS playing up. I have a FC MSL5026 connected to the same SAN that does not mess around, so the problem is definitely the VLS
I recommended to my client to hard reboot the VLS server as often as required (You can do this with remote session using Putty). Seems like we will have to wait until HP releases a service pack for this
Cheers
Marius
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тАО12-18-2006 01:30 AM
тАО12-18-2006 01:30 AM
Re: VLS 6109 virtual drive inaccessible
VLS software version should be a v1.0.13
MSA20 firmware should be at 1.52
Smart Array 6400 should be at 2.68
Thanks,
Rob O.
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тАО12-18-2006 04:55 AM
тАО12-18-2006 04:55 AM
Re: VLS 6109 virtual drive inaccessible
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тАО12-18-2006 05:00 AM
тАО12-18-2006 05:00 AM
Re: VLS 6109 virtual drive inaccessible
I have an MSL6030 on the same fabric that does not exhibit the same issue.
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тАО12-18-2006 08:14 AM
тАО12-18-2006 08:14 AM
Re: VLS 6109 virtual drive inaccessible
There have been issues with older MSA20 firmware which can exhibit hang conditions more frequently.
The best course of action is to upgrade all the components I listed previously and if that does not correct the problem then you should open a case with HP for additional assistance.
Thanks,
Rob O.
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тАО12-19-2006 03:54 AM
тАО12-19-2006 03:54 AM
Re: VLS 6109 virtual drive inaccessible
Thanks for the input. I'll proceed with the firmware update and go from there.