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VLS6510 major issues - need help!

mujzeptu
Super Advisor

VLS6510 major issues - need help!

I have a brand new VLS6510 virtual library and am having major issues. It will not allow me to successfully update to the 1.03 firmware from 1.02. It will either sit at the waiting page for days on end, or if I do get it to accept it, it reboots, wont start VLS software, and take a manual shutdown. Then it comes back up on 1.02. I have tried the restore cd already and no luck.

I ALSO cannot create a virtual library. If I click on the option it sits there waiting forever, and never comes up with any errors, the create page, etc.

Any thoughts?
7 REPLIES
mujzeptu
Super Advisor

Re: VLS6510 major issues - need help!

UPDATE: When I am able to get the firmware to update, it successfully updates (or so it appears) but upon rebooting, the kernels no longer work. I get kernel panics. It appears to be related to the seeing the disks/controllers.

After a re-image of the system, I am still unable to create a virtual library... it just sits idle, or takes me back to the main screen for the enclosure (where you can setup oversubscription).

ANY thoughts?
Kevin Collins_11
Frequent Advisor

Re: VLS6510 major issues - need help!

I'm not sure why you are having the problems you are describing right now, but can I suggest that you try updating with the 1.0.13 patch and see if that resolves your issues? If it doesn't, then please make another posting and we'll get you some help.
mujzeptu
Super Advisor

Re: VLS6510 major issues - need help!

I have tried to upgrade to the 1.03 firmware several times now. When I get the webpage to actually respond, I can successfully upgrade to 1.03. Upon reboot after the update, I cannot boot the default kernel. I get kernel panics. If I try the up/safe kernel, it begins to boot, however fails when trying to access the disks. I have to do a restore from cd to 1.02 to access the array again. Now back at 1.02, I am now able to get the create library wizard, and it is all responsive and fine during the wizard portion, however at the end when I click, "create library" it sits and does nothing. Minutes, hours, etc. I then refresh and try again, with the same results.
David Ruska
Honored Contributor

Re: VLS6510 major issues - need help!

Adam,

The current firmware version is 1.0.13 (not 1.03).

Can you clarify which versions you have been trying to install?

The 1.0.13 firmware was released on April 24th.

If the firmware does not resolve it, we'd recommend opening a support case with HP to look at a potenital hardware issue.
The journey IS the reward.
mujzeptu
Super Advisor

Re: VLS6510 major issues - need help!

I apologize, yes, it is 1.0.13. I have tried to download it twice and update over 5 times from different pcs. Every time it either hangs forever (days) and never refreshes. If I manually refresh the browser all progress is gone. If it takes it goes through the operation rather fast and normal, but upon reboot it gets kernel panics. I am unable to boot any of the 3 kernels. I have to do a restore from cd to bring it back to 1.0.12.

At 1.0.12 I cannot create a virtual library either. It either does a simular timeout forever, or if it goes through the wizard at the end when I click create library it hangs and has yet to respond. I have tried this over 10 times.

Who would I contact to open a support ticket ?
mujzeptu
Super Advisor

Re: VLS6510 major issues - need help!

Here is my notes after the firmware update. Again once firmware is done it kernel panics on a controller for storage. Also probably why I cannot create virtual libraries.

Note about half way down the line:

"Copying the SRE Release
/S2100/downloads/SoftwareUpdate/DHP176
Installing the latest kernel
Cannot find a supported internal storage
adapter."



/S2100/downloads/SoftwareUpdate

/S2100/jakarta-tomcat-5.0.28/bin
Updating VTL
DHP176/
DHP176/version-DHP176
DHP176/license
DHP176/license.txt
DHP176/install
DHP176/sharutils-4.2.1-14.i386.rpm
DHP176/ds-sensors-1.0.sh
DHP176/s2100_ds
DHP176/s2100_esj
DHP176/s2100_sw
DHP176/s2100_functions
DHP176/mn_cfg
DHP176/FW3w-7_7_1.sh
DHP176/sendmail-cf-8.12.8-4.i386.rpm
DHP176/m4-1.4.1-13.i386.rpm
DHP176/mkinitrd-3.4.42-1.i386.rpm
DHP176/kernel-2.4.28DS3-2.handel.i386.rpm
DHP176/DELL-DS-3-GA.i386.rpm
DHP176/hpacucli-7.31-1.linux.rpm
DHP176/hpvlsmibs-1.0-8.i386.rpm
DHP176/hpvlsdms-1.0-9.i386.rpm
DHP176/hp_cfg
DHP176/hp_autodis
DHP176/zfanfailcheck
DHP176/logrotate.conf
DHP176/syslog
DHP176/nsswitch.conf
DHP176/service.switch
DHP176/ifcfg-eth1
DHP176/Build_DHP176.i686.tgz
DHP176/SRE_Release.tgz
SEPATON(tm) S2100 Installation

Existing install found moving to

/S2100/DS.old
/S2100

/S2100/downloads/SoftwareUpdate/DHP176
Copying the SRE Release
/S2100/downloads/SoftwareUpdate/DHP176
Installing the latest kernel
Cannot find a supported internal storage

adapter.
Updating GUI and Help Files
GHP98/
GHP98/version-GHP98
GHP98/install
GHP98/precompile.xml
GHP98/s2100_functions
GHP98/hpdiscovery.tar
GHP98/foundation.functions
GHP98/server.xml
GHP98/tomcat.log4j.properties
GHP98/s2xmgr/
GHP98/s2xmgr/libs2xmgr_beans.so
GHP98/s2xmgr/libs2xmgr_common.so
GHP98/s2xmgr/libs2xmgr_SrePlugin.so
GHP98/s2xmgr/libs2xmgr_factory.so
GHP98/s2xmgr/libs2xmgr_rpc.so
GHP98/s2xmgr/libs2xmgr_rpcsvc.so
GHP98/s2xmgr/libs2xmgr_plugin.so
GHP98/s2xmgr/libs2xmgr_sysinfo.so
GHP98/s2xmgr/s2xmgr_rpc_daemon
GHP98/s2xmgr/s2xmgr_rpc_client
GHP98/s2xmgr/s2100.so
GHP98/s2xmgr/libvtl_rpc_client.so
GHP98/s2xmgr/libvtl_rpc_server.so
GHP98/s2xmgr/libdiscovery_rpc_client.so
GHP98/s2xmgr/libdiscovery_rpc_server.so
GHP98/s2xmgr/libdiscovery_lsi.so
GHP98/s2xmgr/discovery_rpc_client
GHP98/s2xmgr/libdiscovery_apple.so
GHP98/s2xmgr/libdiscovery_3ware.so
GHP98/s2xmgr/libdiscovery_hp.so
GHP98/s2xmgr/libdiscovery_nexsan.so
GHP98/s2xmgr/api_test
GHP98/s2xmgr/PluginTest
GHP98/s2xmgr/libs2xmgr_HPDiskPlugin.so
GHP98/s2xmgr/libs2xmgr_HPHeadPlugin.so
GHP98/s2xmgr/s2xmgr
GHP98/s2xmgr/s2xmgr.slave
GHP98/s2xmgr/Vtl-DS.prop
GHP98/s2xmgr/Vtl-ESJ.prop
GHP98/s2xmgr/server.prop
GHP98/s2xmgr/s2xmgr.log
GHP98/s2xmgr/Chassis-DS.prop
GHP98/s2xmgr/Chassis-ESJ.prop
GHP98/s2xmgr/Engenio.prop
GHP98/s2xmgr/License-HP.xml
GHP98/s2xmgr/Vtl-HP.prop
GHP98/s2xmgr/plugins-DS.txt
GHP98/s2xmgr/plugins-ESJ.txt
GHP98/s2xmgr/plugins-HP.txt
GHP98/s2xmgr/Chassis-HP.prop
GHP98/s2xmgr/HPDiskFactory.prop
GHP98/s2xmgr/HPHeadFactory.prop
GHP98/s2xmgr/Build_154
GHP98/s2xmgr_java/
GHP98/s2xmgr_java/s2xmgr.jar
GHP98/s2xmgr_java/s2xmgr_setup.jar
GHP98/s2xmgr_java/s2xcli.jar
GHP98/s2xmgr_java/clishell
GHP98/s2xmgr_java/jexec
GHP98/s2xmgr_java/ApplicationResources.prope

rties
GHP98/guiHP.war
GHP98/tomcat
GHP98/dslcd/
GHP98/dslcd/dslcd
GHP98/dslcd/dslcdiod
SEPATON(tm) S2100 Installation

Copying s2xmgr
/S2100 /S2100/downloads/SoftwareUpdate/GHP98
s2xmgr_java is running. (pid 1717)
Shutting down s2xmgr_java: [ OK ]
s2xmgr is running. (pid 1695)
Shutting down s2xmgr_rpc_daemon: [ OK ]
Shutting down VTL : [ OK ]
Copying s2xmgr_java
/S2100/s2xmgr_java /S2100

/S2100/downloads/SoftwareUpdate/GHP98
Archive: s2xmgr_setup.jar
creating: META-INF/
inflating: META-INF/MANIFEST.MF
creating: bin/
inflating: bin/create_cert.sh
inflating: bin/create_log_files.sh
inflating: bin/create_support_ticket.sh
inflating: bin/get_proc.sh
inflating: bin/jsvc
inflating: bin/recover_storage.sh
inflating: bin/restore_config.sh
inflating: bin/restore_config_from_cli.sh
inflating: bin/run_cli.sh
inflating: bin/s2xmgr_java.sh
inflating: bin/s2xmgr_restart.sh
inflating: bin/save_config.sh
inflating: bin/send_mail.sh
inflating: bin/sendmail_config.sh
inflating: bin/snmptrap.sh
inflating: bin/update_vtl_mib.sh
creating: lib/
inflating: lib/commons-daemon.jar
inflating: lib/dom4j-1.5.2.jar
inflating: lib/jaxen-1.1-beta-4.jar
inflating: lib/jcmdline-1.0.3.jar
inflating: lib/jline.jar
inflating: lib/log4j-1.2.8.jar
inflating: lib/oncrpc.jar
inflating: lib/raid_admin.jar
inflating: lib/xmlrpc-1.2-b1.jar
inflating: log4j.properties
/S2100 /S2100/downloads/SoftwareUpdate/GHP98
/S2100/s2xmgr_java /S2100

/S2100/downloads/SoftwareUpdate/GHP98
/S2100 /S2100/downloads/SoftwareUpdate/GHP98
add sre0 to /etc/hosts
127.0.0.1 sre0
add Head_0 to /etc/hosts
127.0.0.1 Head_0
listener (pid 1780) is running...
Stopping HP device discovery listener: [ OK

]
/opt/hp/discovery/
/opt/hp/discovery/blink.sh
/opt/hp/discovery/GetSysCfg
/opt/hp/discovery/listener
/opt/hp/discovery/netconf.sh
/etc/init.d/listener
/etc/rc1.d/K02vlslistener
/etc/rc3.d/S99vlslistener
/S2100/downloads/SoftwareUpdate/GHP98
/S2100/jakarta-tomcat-5.0.28/bin
Installation will not be complete until the

system has rebooted
Your system will reboot in 1 minute
mujzeptu
Super Advisor

Re: VLS6510 major issues - need help!

Fixed.