Virtual Cartridges missing after VLS firmware upgrade

[wai perng]

Hi!
We're upgrading VLS6218 firmware from ver.2.3.0 to 3.2.2.

After upgrade, all the virtual cartridges went missing in the CV GUI; the Cartridges page just show "Error occurred", and we cannot even add new cartridge.

But we're able to see cartridges under the "Storage Pool".

Please help. Thanks!

[wai perng]

Here I attach the screen-cap of the CommandView VLS.

[Víctor Cespón]

VLS9000?

Two enclosures have alert. If there are access problems to the disk enclosures, the cartridges are will not be available.

Check what's happening with those disk enclosures.

[Efrain Valencia]

Hello,

It appears as if two of the MSA20 enclosures were not properly recognized.

I would try a full powercycle in the right sequence:
1. Power on one MSA at a time, wait for it to initialize and move the next one.
2. Power up the VLS node.


Also, there are some considerations before moving from a 2.x to a 3.x firmware version:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=470405&swItem=co-77509-1&prodNameId=3542995&swEnvOID=54&swLang=13&taskId=135&mode=4&idx=0#prerequisites


Finally dedup enabled VLSs require special considerations such as the cartridge sizing which differs a lot from regular VLSs:

Please review the "HP StorageWorks VLS and D2D Solutions Guide"
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02037045/c02037045.pdf


Regards,

[Jesus Fdez.]

You resolve the error? I have the same error

Thanks

[Vince Laurent]

Same error here... no cartridges after a reboot.