3PAR - Disks fail after replacement

[Hibismel Tovar]

Greetings,

Let me comment you about a client that replaced four discs in a "HP_3PAR 7200".  After the change the disc LEDs was green; but then they went to amber.

The "showpd - failed -degraded" command shows the next information:

ST3PARGLC cli% showpd -failed -degraded
--Size(MB)-- ----Ports----
Id CagePos   Type RPM State Total Free A B Cap(GB)
---   0:0:0        FC    15     failed           0 0 1:0:1* 0:0:1 300
---   0:10:0      FC    15     failed           0 0 1:0:1- 0:0:1- 300
---   2:0:0        FC    15     failed           0 0 1:0:1- 0:0:1- 300
---   2:7:0        FC    15     failed           0 0 1:0:1- 0:0:1- 300
0    0:0:0?      FC    15     failed 278528 0  ----- -----   300
10   0:10:0?    FC    15     failed 278528 0  ----- -----   300
28   2:0:0?     FC    15     failed 278528 0  ----- -----   300
35   0:0:0?     FC    15     failed 278528 0  ----- -----   300
--------------------------------------------------------------
                                8 total 1114112 0

if we analyze a little, we can see two output lines for each disk:

  - an output line corresponds to the bad disks, keeping still the old ID.
  - the other output corresponds to the new disk, but instead of ID it shows dashes.

Could you help me, please.

Thank advance

[Anjum_IK]

Hello  Hibismel Tovar,

Hope all the 4 new disks are compatible.

You can also check servicemag status -d to see the reason for the failure.

Try dismissing the old IDs from the system and check if any error is returned.

[Hibismel Tovar]

Hi Anjum_IK,

I tell you that, execute the servicemag command with the -d option on each disks
and the following messages stand out in the result:

ST3PARGLC cli% servicemag status -d 0 0
... upgrading firmware on pd WWN [5000C5007608B0AC]...
Failed --
Could not download firmware
There is no current firmware listed for PD 5000C5007608B0ACFailed --
servicemag resume 0 0 -- Failed

ST3PARGLC cli% servicemag status -d 0 10
... disk WWN [5000C5006BC980B8] diskpos [0] is marked invblksz
Failed --
1 disk is in unrecoverable state
servicemag resume 0 10 -- Failed

ST3PARGLC cli% servicemag status -d 2 0
... disk WWN [5000C5006BC98620] diskpos [0] is marked invblksz
Failed --
1 disk is in unrecoverable state
servicemag resume 2 0 -- Failed

ST3PARGLC cli% servicemag status -d 2 7
... disk WWN [5000C5006BC9810C] diskpos [0] is marked invblksz
Failed --
1 disk is in unrecoverable state
servicemag resume 2 7 -- Failed

On disk 0 0 clearly the message is about a firmware problem,
but on the other disks the message is "marked invblksz" .

What do you think about it?.

Thank advance

Hibismel

[Anjum_IK · Accepted solution]

Hi Hibismel Tovar,

"servicemag Resume Will Fail with diskpos Marked invblksz"

This will happen if the user has installed a 512 bytes disk in a 520 bytes system, and vice versa.

The same can be checked by the following command

# showpd -fmt .

Solution :

The disk needs to be replaced with one correctly formatted.

Servicemag resume fails with "Could not download firmware. There is no current firmware listed for PD..."

There is no current firmware listed for PD 5000C5007608B0AC.

Solution:

 Issuing a servicemag unmark followed by a servicemag resume allows for successful completion of the resume operation.

Else we can use command upgradepd
Syntax
upgradepd [-f] [-skiptest] {-a | -w <WWN> ... | <PD_ID> ...} to upgrade the latest firware on the new PD.

# upgradepd -w 5000C5007608B0AC

Hope this helps!

[Hibismel Tovar]

Hi Anjum_IK,

Thanks for your help ... Excellent !!!

[Anjum_IK]

You are more than welcome, I'm glad I was able to help @ Hibismel Tovar !

[Hibismel Tovar]

Only for the purpose of documenting the case; below is the output of the showpd -fmt command:

ST3PARGLC cli% showpd -fmt
Id CagePos Node_WWN Type BlkSize FmtProgress
--- 0:0:0 5000C5007608B0AC FC 512 -
--- 0:10:0 5000C5006BC980B8 FC 512 -
--- 2:0:0 5000C5006BC98620 FC 512 -
--- 2:7:0 5000C5006BC9810C FC 512 -
0 0:0:0? 5000C5005F636900 FC 520 -
1 0:1:0 5000C5005F6334D0 FC 520 -
2 0:2:0 5000C5005F63628C FC 520 -
3 0:3:0 5000C5005F567908 FC 520 -
4 0:4:0 5000C5005F63489C FC 520 -

[Anjum_IK]

Hi  Hibismel Tovar ,

Yes, I acknowledge the same!

[Htet]

I faced with servicemag resume 1 17 -- Failed. after HDD replacement in 3Par Storage. Could anyone please help?

MPT_3PAR_01 cli% showpd -failed -degraded
--Size(MB)-- ----Ports----
Id CagePos Type RPM State Total Free A B Capacity(GB)
--- 1:17:0 FC 10 failed 1125376 0 1:0:1- 0:0:1- 1200
37 1:17:0? FC 10 failed 1142784 0 ----- ----- 1200
-------------------------------------------------------------------
2 total 2268160 0
MPT_3PAR_01 cli%
MPT_3PAR_01 cli% servicemag status
Cage 1, magazine 17:
A servicemag resume command failed on this magazine.
The command completed at Thu Feb 9 17:13:58 2023.
servicemag resume 1 17 -- Failed. Please run servicemag status -d for more detail
MPT_3PAR_01 cli% servicemag status -d
Cage 1, magazine 17:
A servicemag resume command failed on this magazine.
The command completed at Thu Feb 9 17:13:58 2023.
The output of the servicemag resume was:
servicemag resume 1 17
... mag 1 17 already onlooped
... firmware is current on pd WWN [5000CCA07259E773]
... firmware is current on pd WWN [5000CCA02D0D4B23] Id [37]
... disk WWN [5000CCA07259E773] diskpos [0] is marked invdrvcp
Failed --
1 disk is in unrecoverable state
servicemag resume 1 17 -- Failed

[Sunitha_Mod]

Hello @Htet, 

Thank you for writing to us!

We have responded to your primary post here, please check.