Array problems

[James Ellis_1]

I am running an N-Class 11.0 system. The SureStore E Disk Array failed last Sunday. Actually, Unit_2 failed last Sunday, and now we cannot see any disk drives in the Array. Have worked with HP regarding this problem...an HP Engineer is scheduled to come in 3 days to look it over. Meanwhile...a lifetime of Pizza Hunt is available for those who can tell me how to solve this problem. Just kidding a'bout the pizza, but seriously, what should I look at when the Array failes completely? HP recommend we replace the pc board BackPlane, which we did last night. Still same problem. Switched over the cables to a new one, still same problems. Any suggestions? One last question, where can I get a good HP SureStore Disk Array book or what is the author/ISBN nbr? Maybe a general book on Raid/Array will do? Thanks, Jim

[Robert_Jewell]

What array are you reffering to exactly? It sounds like one of the XP series to me. Try this link for info on storage:
http://www.hp.com/cposupport/nonjsnav/informatio10165.html

-Bob

[Bill McNAMARA_1]

This is an XP256 right?

Later,
Bill

[Sandip Ghosh]

You can have a look over here for books.

http://h20000.www2.hp.com/bizsupport/TechSupport/Product.jsp?locale=en_US&prodTypeId=12169&prodCatId=10909

Sandip

[Jeff Schussele]

My guess is it's probably an FC10 or SC10 racked up with the N-class.

Assuming the power light is lit (green) on the enclosure (They do "hide" that dang power switch) I would suspect the I/F card. Does ioscan report the I/F? Run xstm to check the subsystem.

If no power to array could be the pwr supply in the array or even the PDU feeding it.

Could also be the I/F on the array - try another one.

HTH - Just shooting in the dark.
Jeff

[Tom Moore]

Yo James. What kind of array is it? Surestore E isn't enough to describe it. What's on the front panel?

Cheers,
Tom

[Dave Wherry]

I'd be surprised if this is an XP. HP gets a little touchy about popping the covers on one.

[Vincent Fleming]

I agree that it's probably not an XP - I've never heard of one "failing completely". More likely FC60, FC10, SC10, or the like...

[Geno Church]

Sounds to me like it is a Model 12 or Model 12H array. James, can you help us out here?