Disk Enclosures

Cant LogIn to MSA2312SA

 
Didey
Occasional Advisor

Cant LogIn to MSA2312SA

Hallo everybody,

please help with next problem:

 

cant login to msa2312sa, trying with different users from telnet and web,

account information - login and password - 100% right.

Trying on both controllers - same error - Unable to Authenticate Login, Try again

 

please help

thnx

 

 

 

P.S. This thread has been moved from  Storage > General to Disk Array.-HP Forum Moderator

17 REPLIES 17
Sudhakar Subramaniam
Trusted Contributor

Re: Cant LogIn to MSA2312SA

HI,

Probably you can try changing the password.

TO do this you need to log on to the CLI

  • Connect the micro-DB9-to-DB9 serial cable to the CLI port of the one of the controllers.

  • Start and configure a terminal emulator, such as HyperTerminal or VT-100

  • Press Enter to display the CLI prompt (#).

  • Write the following CLI command to set new password:

  • set password user

    • where user is the user name of the user that needs to be changed the password for (f.e. manage).

Regards

Sudhakar

 

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Didey
Occasional Advisor

Re: Cant LogIn to MSA2312SA

thanks for quick answer

 

will CLI ask for some username\password?

 

Sudhakar Subramaniam
Trusted Contributor

Re: Cant LogIn to MSA2312SA

No it wont

Didey
Occasional Advisor

Re: Cant LogIn to MSA2312SA

thanks,
will try to find micro-DB9, because i think it will be so problemly.

And another questio: why it happen, because we dont change any password, and i dont think what was hack?
Johan Guldmyr
Honored Contributor

Re: Cant LogIn to MSA2312SA

Could it not also be because of the authentication service on the MSA is down?
You could try to restart the MC (management controller) before resetting the password. 

Didey
Occasional Advisor

Re: Cant LogIn to MSA2312SA

is it possible to reset it without work proccess delay?
Torsten.
Acclaimed Contributor

Re: Cant LogIn to MSA2312SA

This could be a problem of the management controllers (mc).

 

Connect via serial line and reset the MCs  - the array will continue to work.


Hope this helps!
Regards
Torsten.

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Johan Guldmyr
Honored Contributor

Re: Cant LogIn to MSA2312SA

yes, restarting the mc does not disrupt access to the disks.

I believe the CLI command is: restart mc
Didey
Occasional Advisor

Re: Cant LogIn to MSA2312SA

 ,

thanks a lot,

i'll try to find cable and  try to reset MC

 

Do you know, this cable was with storage in package?