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Cant LogIn to MSA2312SA

Didey
Occasional Advisor

Cant LogIn to MSA2312SA

Hallo everybody,

please help with next problem:

 

cant login to msa2312sa, trying with different users from telnet and web,

account information - login and password - 100% right.

Trying on both controllers - same error - Unable to Authenticate Login, Try again

 

please help

thnx

 

 

 

P.S. This thread has been moved from  Storage > General to Disk Array.-HP Forum Moderator

17 REPLIES
Sudhakar Subramaniam
Trusted Contributor

Re: Cant LogIn to MSA2312SA

HI,

Probably you can try changing the password.

TO do this you need to log on to the CLI

  • Connect the micro-DB9-to-DB9 serial cable to the CLI port of the one of the controllers.

  • Start and configure a terminal emulator, such as HyperTerminal or VT-100

  • Press Enter to display the CLI prompt (#).

  • Write the following CLI command to set new password:

  • set password user

    • where user is the user name of the user that needs to be changed the password for (f.e. manage).

Regards

Sudhakar

 

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Didey
Occasional Advisor

Re: Cant LogIn to MSA2312SA

thanks for quick answer

 

will CLI ask for some username\password?

 

Sudhakar Subramaniam
Trusted Contributor

Re: Cant LogIn to MSA2312SA

No it wont

Didey
Occasional Advisor

Re: Cant LogIn to MSA2312SA

thanks,
will try to find micro-DB9, because i think it will be so problemly.

And another questio: why it happen, because we dont change any password, and i dont think what was hack?
Johan Guldmyr
Honored Contributor

Re: Cant LogIn to MSA2312SA

Could it not also be because of the authentication service on the MSA is down?
You could try to restart the MC (management controller) before resetting the password. 

Didey
Occasional Advisor

Re: Cant LogIn to MSA2312SA

is it possible to reset it without work proccess delay?
Torsten.
Acclaimed Contributor

Re: Cant LogIn to MSA2312SA

This could be a problem of the management controllers (mc).

 

Connect via serial line and reset the MCs  - the array will continue to work.


Hope this helps!
Regards
Torsten.

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Johan Guldmyr
Honored Contributor

Re: Cant LogIn to MSA2312SA

yes, restarting the mc does not disrupt access to the disks.

I believe the CLI command is: restart mc
Didey
Occasional Advisor

Re: Cant LogIn to MSA2312SA

 ,

thanks a lot,

i'll try to find cable and  try to reset MC

 

Do you know, this cable was with storage in package?

Sudhakar Subramaniam
Trusted Contributor

Re: Cant LogIn to MSA2312SA

Yes , its normally shipped with the MSA.

Didey
Occasional Advisor

Re: Cant LogIn to MSA2312SA

Thanks for everybody,

I found cable and successful reset MC without proccess delay

 

thnx again

 

garywang
Occasional Visitor

Re: Cant LogIn to MSA2312SA

Dear All, If I exchange one of the broken Disks. shall I waiting for the reconstruction completed?and How can I monitor it?

 

Funcshun
Occasional Visitor

Re: Cant LogIn to MSA2312SA

Hello, im using Putty to try to connect.  when i hit enter some gibberish shows on the screen and then seems like it freezes.  Any idea why i cant connect or gibberish is showing?

My end result is trying to configure IP address for dual controllers and reset passwords.  

thanks!

Johan Guldmyr
Honored Contributor

Re: Cant LogIn to MSA2312SA

Hi, if you get something on the screen that usually means your serial cable is the wrong kind or the settings are wrong (like bitrate, stopbit, etc)
AnkitM
Trusted Contributor

Re: Cant LogIn to MSA2312SA

Hi Felipe.

 

I reckon the issue has been sorted out after we changed the settings for Serial Connection to Below:

 

Bits per second = 115200, Data bits = 8, Parity = None, Stop bits = 1, and Flow control = None.

 

Feel free to email me, if you are still facing any issues with regards to same.

 

Ankit

 

 

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Shahul_Technica
Occasional Visitor

Re: Cant LogIn to MSA2312SA

Hi Ankit,

 

I have successfully replaced the SAS HDD, I cant login to Storage Management Controller through GUI but can able to do the telnet and ssh successfully.

 

Kindly help me to rebuild the replaced HDD and if you could help me to do the rebuilding using ssh console .

 

For you refrence i have attached the status of HDD

 

Location Serial Number         Vendor   Rev  How Used   Type   Size    Rate(Gb/s)  SP Status

-------------------------------------------------------------------------------------------------

1.1      3QN2BYJC00009011L3SR  SEAGATE  0004 VDISK      SAS    146.8GB 3.0            OK

1.2      3QN2C04C00009011JF75  SEAGATE  0004 VDISK      SAS    146.8GB 3.0            OK

1.3      3QN2BZ8C00009011AGH3  SEAGATE  0004 VDISK      SAS    146.8GB 3.0            OK

1.4      3QN2A2AK00009011AFGN  SEAGATE  0004 VDISK      SAS    146.8GB 3.0            OK

1.5      3QN2BYRK00009011ADCM  SEAGATE  0004 VDISK      SAS    146.8GB 3.0            OK

1.6      3QN4HT9N00009109QM5Z  SEAGATE  HPS2 AVAIL      SAS    146.8GB 3.0            OK

1.7      3QN4H2R400009109S27M  SEAGATE  HPS2 AVAIL      SAS    146.8GB 3.0            OK

1.8      3QN2C04L00009011JFL4  SEAGATE  0004 VDISK      SAS    146.8GB 3.0            OK

1.9      3QN2BZBA00009011L3W1  SEAGATE  0004 VDISK      SAS    146.8GB 3.0            OK

1.10     3QN2A4HA00009011AEQZ  SEAGATE  0004 VDISK      SAS    146.8GB 3.0            OK

1.11     3QN2C00W00009011AFTC  SEAGATE  0004 VDISK      SAS    146.8GB 3.0            OK

1.12     3QN2BYRQ00009011AFMH  SEAGATE  0004 VDISK      SAS    146.8GB 3.0            OK

 

Replaced HDD

AnkitM
Trusted Contributor

Re: Cant LogIn to MSA2312SA

Execute below commands from SSH.
# set spares disks 1.6
# set spares disks 1.7

If the Vdisk is in a Critical Status, it will start rebuilding.

If the Vdisk is Offline, it means there are more disk failed then RAID can tolerate. Its a potential Data Loss situation.

 

 

You can check Vdisk status and Rebuilding status by
#show vdisks

 

Was your question answered correctly? If so, please remember to mark your question Answered when you get the correct answer and award KUDOS! to the person providing the answer. This helps others searching for a similar issue.