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Command View SDM (VA7410)

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Ashraf_1
Frequent Advisor

Command View SDM (VA7410)

Hi Experts,

SYSTEM : RP7410, VA7410
SOFTWARE: CommandView SDM, HPUX 11i

Problem :

When the command "armdiscover" is issued, it gives an error "Failed to obtain remote database interface to host".

The only thing we have done was a change in IP Address. It used to be working when the IP address had not been change.

If you issue armdsp -i, it gioves an error "Error logging in: TIMEOUT EXPIRED"

if you issue "launcher &" it gives an error "error getting database reference from localhost"

Would you please advice or help us on how to solve this problem.

Thanks.
ASHRAFM
6 REPLIES
RAC_1
Honored Contributor

Re: Command View SDM (VA7410)

How did you change the ip address of the machine?? It should be chnaged with /etc/set_params ip_address.

It changes the ip address in /etc/hosts, /etc/rc.config.d/netconf.

Check if nsllokup on hostname and ip address is fine and there no issues about it. Also check uname and hostname returns ok or not.

Also make sure that have loopback address defined in /etc/hosts.

Anil
There is no substitute to HARDWORK
Franky_1
Respected Contributor

Re: Command View SDM (VA7410)

Hi Ashraf,

first look if the diald is running

ps -ef|grep diald

else

cd /opt/sanmgr/commandview/client/sbin
./HA_Dial_Stop
and then
./HA_Dial_Start

Regards

Franky
Don't worry be happy
Bernhard Mueller
Honored Contributor
Solution

Re: Command View SDM (VA7410)

Ashraf,

you should have an entry for the hostname/IP from where you are running Launcher in the following file:

/etc/opt/sanmgr/hostagent/config/access.dat

If this does not help, you may have to restart commandview:

# /opt/sanmgr/hostagent/sbin/HA_trigger stop
# /opt/sanmgr/hostagent/sbin/dial_trigger stop

# /opt/sanmgr/hostagent/sbin/HA_trigger start
# /opt/sanmgr/hostagent/sbin/dial_trigger start

Regards,
Bernhard
Franky_1
Respected Contributor

Re: Command View SDM (VA7410)

Hi Ashraf,

could someone of us help you in any way ?
Then please assign points

Franky
Don't worry be happy
Ashraf_1
Frequent Advisor

Re: Command View SDM (VA7410)

Thanks for All responses which is over all valuable to us,

What we found on that error was related to both the change of IP Address and licensing. So we followed Bernhard procedure and we notice that our older IP was existing under /opt/sanmgr/hostagent/config/access.dat and we replaced that.

This solved 70% of the problem. After that we removed the old license and reinstall a new one using the following procedure:
# licUtil -l
# licUtil -i /tmp/t1086ax.dat HP_CommandView_SDM
# licUtil -d HP_CommandView_SDM

Finally the problem became related to the program that needs to be updated.

Regards,
Ashraf

ASHRAFM
sandeep_38
Occasional Visitor

Re: Command View SDM (VA7410)

Thanks Ashraf and bernhard , I faced the same problem.

And the priceless solution i was waiting for is here

Once again thanks



Enjoy unix and have a great time