Command View eva unable to see eva3000

[rfancy]

hi,all!
i have two rx4640 connect with EVA3000.
For some reasons，i power off all of them for months.
when i power on again, the SMA( Win2000 server ) can not found eva3000,but both rx4640 can see the eva3000 lun.
san swtich port status is ok,no zoning as before.
HBAnyware can see both controller wwn,SMA has restart several times with no effect.
Can someone give ideas ?
Thanks in advance!

[SUBHAJIT KHANBARMAN_1]

I understand CV EVA is installed on the SMA and it is not accessing storage. We need to verify the path from Server to the EVA (Use CVUTIL from command prompt on the Management server) â This is to check the Connectivity.

C:\Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorks HSV>cvutil paths

--> Check the output and see if you are able to see the WWN of the EVA.

[rfancy]

ok,i will try.

[Víctor Cespón]

If the SMA has Windows 2000, then he'll have a very old version of Command View (<=6), so no cvutil.

Windows 2000 based SMA are no longer supported, current policy is to format then and install Windows 2003 / 2008 with a supported version of Command View.

http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00677166/c00677166.pdf

http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00677373/c00677373.pdf

Hardware seems OK as there's no zoning and HBAwnyware can see the controllers. Do they appear on Windows device manager too?

[Sivaramakrishna_1]

What is the Status of the EVA Cache Batteries.

I observed some times, If both Controller Cache Batteries are down, Command View EVA will not be able to see the Controller LUNs hence no access to Command View EVA.

I am raised this concers as observed that you "power off all of them for months"

[rfancy]

battery is ok for both rx4640 can see the luns presented from eva

[rfancy]

Windows device manager can not find eva controller.when open command view eva and click discover ,it says can not find controller.
i want to know if i reinstall SMA with windows 2003ï¼ what need i pay attention to?
thanks!

[SUBHAJIT KHANBARMAN_1]

In CV EVA version 6.0 there is one utility tool "evact" instead of cvutil...try that and send me the output.

As CV EVA is communicating to the Master only, any issues with it will cause CV problems.

Restarting the Master controller can resolve the issue.

Also upgrade CV EVA to the latest version and patch level (be aware that licensing changed for CV EVA 7 and above!).


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[gregersenj]

"Windows device manager can not find eva controller"
Then CV can't "see" the EVA either.

Was the SMA powered on before the EVA?
If so, try to do a rescan in device manager.
Or just reboot the SMA.

BR
/jag