EMS Reports FC60 primary Battery failure but no warning lights on.

[I LIGHTFOOT_1]

EMS reports primary Battery Failure, however the green full charge LED's are showing full charge in both batteries. Also the "amdsp" command reports that everything is Good and Optimal with no mention of Battery.
Please can anyone advise on the cause of this.

Message appears aprox once per day at different times.

[Andrew Merritt_2 · Accepted solution]

What version of the OnlineDiags do you have installed? Can you give the full text of the EMS message from fc60mon? I'm guessing it's event 22 you're seeing.

Andrew

[I LIGHTFOOT_1]

Event data from monitor:
Event Time: Tue Jan 11 18:47:48 2005
Event #: 22 Event Id: 0
Event Class: I/O Severity: SERIOUS
Monitor: FC60_monitor Monitor Version: A.01.04
Hostname: xxxxxxxxxxxxxxxxxxxxx
Client IP Address: xxxxxxxxxxx
Client Model Number: xxxxxx Client Serial Number: xxxxxx
OS Version: B.11.00 System Software ID: xxxxxx
Client FW Version: xxxxxx
Array S/N: 000400A0B8067BB8, Path: /dev/rdsk/c8t0d0, Path:
/dev/rdsk/c6t0d0
Alias Name: phoenix

Array at hardware path 0/7/0/0.8.0.5.0.0.0, path 0/4/0/0.8.0.4.0.0.0: The
primary battery has failed.
Associated OS error log entry id(s):
0000000000000000000

Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/fc60mon.htm#22

Description of Error:
This event message is displayed when the primary battery fails
or at boot up, because the battery may be charging.

Probable Cause / Recommended Action:
Replace the battery from the main enclosure.

>---------- End Event Monitoring Service Event Notification ----------<


... in addition we see the following in Syslog:
Jan 11 18:47:48 3R:firebird EMS [1985]: ------ EMS Event Notification
------ Value: "SERIOUS (4)" for Resource:
"/storage/events/disk_arrays/FC60/000400A0B8067BB8" (Threshold: >= "
3")
Execute the following command to obtain event details:
/opt/resmon/bin/resdata -R 130088964 -r
/storage/events/disk_arrays/FC60/000400A0B8067BB8 -n 130088965 -a

... and that "resdata" command returns:
CURRENT MONITOR DATA:
Event Time: Tue Jan 11 18:47:48 2005
Event #: 22 Event Id: 0
Event Class: I/O Severity: SERIOUS
Monitor: FC60_monitor Monitor Version: A.01.04
Hostname: xxxxxxxxxxxxxxxxx
Client IP Address: xxxxxxxxxx
Client Model Number: xxxxxx Client Serial Number: xxxxxx
OS Version: B.11.00 System Software ID: xxxxxx
Client FW Version: xxxxxx
Array S/N: 000400A0B8067BB8, Path: /dev/rdsk/c8t0d0, Path:
/dev/rdsk/c6t0d0
Alias Name: phoenix

Array at hardware path 0/7/0/0.8.0.5.0.0.0, path 0/4/0/0.8.0.4.0.0.0: The
primary battery has failed.
Associated OS error log entry id(s):
0000000000000000000

Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/fc60mon.htm#22

Description of Error:
This event message is displayed when the primary battery fails
or at boot up, because the battery may be charging.

Probable Cause / Recommended Action:
Replace the battery from the main enclosure.

... which as far as I can see is the same as the EMS email.

On the other hand, both Fault lights on the front of the battery pack are OFF, and the two Full Charge lights are STEADY GREEN.

The "amdsp" command reports everything "GOOD" and "OPTIMAL" and does not
mention the battery.

Please advise.

[Andrew Merritt_2]

One thing I can see, you have a fairly old version of OnlineDiags installed, I believe, so I'd recommend upgrading to the latest version plus the latest patch for that version. This may fix the problem. Even if not, it'll give you a supported version to work from. It'll certainly eliminate any known problems with the fc60mon monitor.

A.44.00, HWE0403, is the latest release of OnlineDiags for 11.00, and the latest patch that should be installed on top of that is PHSS_32469.

Andrew

[I LIGHTFOOT_1]

Thanks for your response the Software will now be upgraded.

Ian.

[I LIGHTFOOT_1]

It would appear that the online Diagnostics needed updating along with a Patch to Suit.