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EVA 4400 Disk Enclosure Upgrade

Ashraf El Mahdy
Occasional Advisor

EVA 4400 Disk Enclosure Upgrade

Do anyone know why controller hangs when adding new disk enclosure to the EVA 4400. the EVA FW 0900100. I Opened one loop and added the enclosure and it is working fine and i can see the new encl and the new disks. Once i added the second loop the whole storage hangs. and hosts disconnected.
12 REPLIES
Patrick Terlisten
Honored Contributor

Re: EVA 4400 Disk Enclosure Upgrade

Hello,

according to SPOCK it's supported if you use MSA A/A firmware and supported HBAs and switches.

Best regards,
Patrick
Best regards,
Patrick
Ashraf El Mahdy
Occasional Advisor

Re: EVA 4400 Disk Enclosure Upgrade

It is an EVA 4400 and once the new disk enclosure added to the EVA which has 2 disk enclosures the cotroller hangs and became unavailable.
Patrick Terlisten
Honored Contributor

Re: EVA 4400 Disk Enclosure Upgrade

Oh sorry, I posted my answer in the wrong thread. Ignore it. :)

Have you checked the loop state before you opened it??

Best regards,
Patrick
Best regards,
Patrick
Ashraf El Mahdy
Occasional Advisor

Re: EVA 4400 Disk Enclosure Upgrade

yes was ok.and when i opened one loop and connect the new encl it is ok too.
once i connect the sec ond loop to the new encl ... the EVA becomes unavailable. this is the issue
Patrick Terlisten
Honored Contributor

Re: EVA 4400 Disk Enclosure Upgrade

Hello,

was the new enclosure powered on?

Best regards,
Patrick
Best regards,
Patrick
Ashraf El Mahdy
Occasional Advisor

Re: EVA 4400 Disk Enclosure Upgrade

yes was powered on.
Uwe Zessin
Honored Contributor

Re: EVA 4400 Disk Enclosure Upgrade

XCS 09001000 is quite old and a number of improvements have been made since the first release. As the support for this version has been set to 'inactive' on 31 January 2009, an upgrade is recommended.
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Ashraf El Mahdy
Occasional Advisor

Re: EVA 4400 Disk Enclosure Upgrade

If upgrade is recommenedSo for which version because the latest versions have many issues.

and to add a disk enclosure i think it should go smoothas this eva could come with 2 or 3 or 4 disk encl . i think if we upgrade it from 2 disk encl to 4 disk encl it should go smooth.

please advise
Víctor Cespón
Honored Contributor

Re: EVA 4400 Disk Enclosure Upgrade

If it has firmare 09001000 that means it's old, and that means that it could have the old cables, with a plastic tab on the connector. Those cables cause trouble on the controllers when disconnected.

Also, after adding the enclosures to one loop, was it working OK?
Ashraf El Mahdy
Occasional Advisor

Re: EVA 4400 Disk Enclosure Upgrade

You are right it has the old cables and the FW is old. But when i added it to one loop it was ok ( No HANG). Once i connected the second loop it hangs and it became unavailable.

So what is your advise?
Uwe Zessin
Honored Contributor

Re: EVA 4400 Disk Enclosure Upgrade

Sounds like you are talking about this advisory (I've found them on several EVAs - some even delivered in late 2008, but maybe they have been in stock for some time):

c01524604 - ADVISORY: HP StorageWorks 4400 Enterprise Virtual Array controller shutdown could affect availability

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01524604
.
Max Sorokin
Regular Advisor

Re: EVA 4400 Disk Enclosure Upgrade