EVA 8000 Warning

[Hasan_9]

Hello,
I have got the following warning on the first Enclosure of my 2C18D. I disconnected the EVA cab cable and connect it aggain and problem solved but after 24 hours the warnng came back. What should I do?

Sincerely,
Alireza Naderi

Event Code: 0d828e11 Severity: Warning
-- not failed but attention recommended or required.
A drive enclosure's address is incorrect or the enclosure has no address.

[Steven Clementi · Accepted solution]

What version of XCS are you running?

Last I was told, there is a know issue with this in the current XCS and that it is NOT critical. To fix (more like eliviate), you simply reseat the cable or the I/O card.


I would still call HP if it keeps happening and have them replace the I/O module just to be safe.


Steven

[Hasan_9]

XCS version is 5.1

I have 12 Enclousre on this array, but just Enclosure #1 has this problem.

[Steven Clementi]

Right. The issue, as confirmed by HP several months ago was ONLY with Enclosure 1. I have seen this issue at 3 of my customers so far.

Some live with it, some call for replacements.



Steven

[Hasan_9]

Thank you Steven,
Could you please let me know where can I read about this bug? Does HP offer a fix for the bug? Is there any document for this issue?

[Steven Clementi]

Currently, I do not think there is a Customer Advisory though I could be mistaken. Last I talked with HP about this it was a new issue they were working on.

The issue stems from the XCS and only an XCS update would fix it. Whether or not it was fixed in 5.110 or 6.x, I am not sure. I do know that I have 1 customer at 5.110 and was experiencing the problem so it probably not fixexd in 5.110.


Steven