EVA 8100 Disk CSR (Customer Self Repair) Document

[Wal Brown]

Hi

Can anybody tell me where to find a copy of the CSR which explains the procedure for replacing a faulty disk in an EVA8100. When trying to find a procedure to do this all roads seem to lead to this CSR but I can't find a copy anywhere. I have tried all of the usual suspects without luck. The customer does not have a copy onsite.

Many Thanks

[Eemans Dany]

Hi,

I have posted the link to the manuals for EVA 8100.
Under Service an maintenance you should find what you need.

Dany

"http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual〈=en&cc=us&docIndexId=64179&taskId=101&prodTypeId=12169&prodSeriesId=3664583"

[Wal Brown]

Hi Dany

Thanks for the quick reply, unfortunately I get 'Page Not Found' when I access the link. Can you reach it ok?

Regards

Wal

[Eemans Dany]

Ok,

Lets try i another way.

www.hp.com/support

Select country : United states

Select : Download drivers and software
Search for EVA8100 click >>

Select the first line : » HP StorageWorks EVA8100 2C6D Racked for Multi Product

On the left bottom side select manuals

Select then : Service and maintenance information

Should work this way

Dany

[Wal Brown]

Hi Again Dany

Thanks I could access the site using the method you suggest, I had found this in my earlier searches, but this time went through all of the documents in the Service & Maintenance Section. Unfortunately non of the documents deal with individual disk replacemnt.

Thanks again for your help, any other suggestions welcome.

Wal

[Eemans Dany · Accepted solution]

Hi,

Perhaps another way.

http://www.hp.com/go/sml
This site contains video for replacements.
Not sure of EVA is on it.

Another document for use with a lot of links is the EVA user guide.

http://www.dectrader.com/docs/set1/c01721462.pdf

I have attached a document with the procedure to replace a disk.

Dany

[Wal Brown]

Hi Dany

Interesting I just found what I think is the same site via another link;

http://thesml.hp.com/

It think this is what I am after and I drilled down to the FRU for disks which is pretty clear.

Thanks also for the manual which also has full instructions in Section 5.

Closing this call, thanks again.

Wal

[Wal Brown]

Please see comments above.