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тАО07-20-2010 01:36 AM
тАО07-20-2010 01:36 AM
EVA8000 problem in replacing new drive
We have a problem in our EVA8000. When I changed the failed drive with a new one, Command view shows the below error in the controller event log.
An HSV210 controller has failed in communicating with the Cabinet (Rack) Bus Interface Controller.
The Drive Enclosure Environmental Monitoring Unit is able to communicate with a physical disk drive but this HSV210 controller is unable to communicate with that physical disk drive on the Fibre Channel bus.
The disk act strangely as its LEDs is green for 30 seconds and orange for 30 seconds continuously. I changed the place of drive. the LED become green in the new bay but the status of the drive is as follow:
The disk drive in this bay is either failed or not mated properly to the bay.
I should mention that 2 weeks ago, we had 4 failed disks in 1 week.
do you think it is an EVA problem, or the new disk's problem.
Regards
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тАО07-20-2010 01:41 AM
тАО07-20-2010 01:41 AM
Re: EVA8000 problem in replacing new drive
Hope this helps!
Regards
Torsten.
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тАО07-20-2010 01:48 AM
тАО07-20-2010 01:48 AM
Re: EVA8000 problem in replacing new drive
This disks looks like a DOA, does not communicate with the controllers.
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тАО07-20-2010 04:37 AM
тАО07-20-2010 04:37 AM
Re: EVA8000 problem in replacing new drive
regards
Matt
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тАО07-20-2010 04:24 PM
тАО07-20-2010 04:24 PM
Re: EVA8000 problem in replacing new drive
And this can cause disks to fail prematurely - as stated EVA controller logs would need to be reviewed
http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3664583&prodTypeId=12169&prodSeriesId=3664583&objectID=c01914371
Search on the following if link above has issues
SUPPORT COMMUNICATION - CUSTOMER ADVISORY
Document ID: c01914371
Version: 2
ADVISORY (REVISED): HP StorageWorks 4000/6000/8000 and 4100/6100/8100 Enterprise Virtual Array EMU communication events are sometimes reported following upgrade to XCS 6.220
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тАО07-20-2010 08:16 PM
тАО07-20-2010 08:16 PM
Re: EVA8000 problem in replacing new drive
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тАО07-20-2010 09:58 PM
тАО07-20-2010 09:58 PM
Re: EVA8000 problem in replacing new drive
Jan
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тАО07-21-2010 12:04 AM
тАО07-21-2010 12:04 AM
Re: EVA8000 problem in replacing new drive
0-10-08 started having errors on 2010-jul-02 07:08:37 and failed on 2010-jul-02 07:09:20
0-06-09 On 2010-jul-03 16:20:51
0-05-10 On 2010-jul-06 10:13:36
0-04-02 On 2010-jul-08 16:27:57
Up to here acceptable, disks had errors like:
ASC: 0x18 ASCQ: 0x05 (Recovered data - recommend reassignment);
ASC: 0x11 ASCQ: 0x00 (Unrecovered read error);
ASC: 0x32 ASCQ: 0x00 (No defect spare location available);
But after replacing 0-10-08, several disks stopped responding to controllers. And they are on different loops.
2010-jul-19 16:55:59 0-10-08 not responding
2010-jul-20 08:45:15 0-09-14 not responding
2010-jul-20 09:44:14 0-05-10 not responding
2010-jul-20 09:52:06 0-03-14 not responding
I would recommend to update the firmware and power-cycle the EVA.
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тАО07-21-2010 01:11 AM
тАО07-21-2010 01:11 AM
Re: EVA8000 problem in replacing new drive
You mean firmware bugs may harm disk drives physically?
thanks
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тАО07-21-2010 01:14 AM
тАО07-21-2010 01:14 AM