- Community Home
- >
- Storage
- >
- Entry Storage Systems
- >
- Disk Enclosures
- >
- Eva 5000 - Controller Diagnostic Failure, Battery ...
Disk Enclosures
1748011
Members
3763
Online
108757
Solutions
Forums
Categories
Company
Local Language
юдл
back
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
юдл
back
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Blogs
Information
Community
Resources
Community Language
Language
Forums
Blogs
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-21-2009 02:52 PM
тАО07-21-2009 02:52 PM
Eva 5000 - Controller Diagnostic Failure, Battery cache errors
We had a power outage in our server room, which lasted 3 hours. All of our equipment, including our eva 5000, shut down hard (ups only has power for 45-60 mins).
After coming back up, our EVA now has controller A with a soft diagnostic failure for operational state. When I click on enclosure, the cache battery system operational state shows as failed. Battery 1 module AND battery 2 module show as NO for installed, and op state shows Attention.
The array is not under support. It IS however in production with critical systems. Is it worth rebooting the controller , or is this a hardware failure of the battery cache?
After coming back up, our EVA now has controller A with a soft diagnostic failure for operational state. When I click on enclosure, the cache battery system operational state shows as failed. Battery 1 module AND battery 2 module show as NO for installed, and op state shows Attention.
The array is not under support. It IS however in production with critical systems. Is it worth rebooting the controller , or is this a hardware failure of the battery cache?
2 REPLIES 2
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-21-2009 03:04 PM
тАО07-21-2009 03:04 PM
Re: Eva 5000 - Controller Diagnostic Failure, Battery cache errors
Events in the Controller Log:
HSV110 controller operation was terminated due to an unrecoverable event detected by either software or hardware or due to an action initiated via the Storage System Management Interface.
Corrective action code: 03
A soft cache memory ECC error or indication of low battery voltage was detected during the execution of this HSV110 controller's on-board diagnostics.
Corrective action code: 33
The HSV110 controller identified in the handle field needs attention.
Corrective action code: b9
HSV110 controller operation was terminated due to an unrecoverable event detected by either software or hardware or due to an action initiated via the Storage System Management Interface.
Corrective action code: 03
A soft cache memory ECC error or indication of low battery voltage was detected during the execution of this HSV110 controller's on-board diagnostics.
Corrective action code: 33
The HSV110 controller identified in the handle field needs attention.
Corrective action code: b9
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-21-2009 03:26 PM
тАО07-21-2009 03:26 PM
Re: Eva 5000 - Controller Diagnostic Failure, Battery cache errors
How did the EVA come back up after power was restored? Did it come up gracefully or did it just come up with no intervention?
I say this because when you power on an EVA you should have the controllers powered off. Wait until all of the disks are up and the canisters (disk shelves) have correctly identified themselves. Then you power on the controllers.
If the controllers come up and the disks and canisters have not finished coming up then it will go into error mode.
If you can, I would suggest powering down the array from CV, then turn off the controllers with the switches in the back of the controllers. Then turn on the power to the drives and wait for everything to stabilize, then turn the controllers with the switches on the back of the controllers.
You may even get away with just powering off the controllers and then powering them back on but the effect would be the same as if you did my first suggestion.
I say this because when you power on an EVA you should have the controllers powered off. Wait until all of the disks are up and the canisters (disk shelves) have correctly identified themselves. Then you power on the controllers.
If the controllers come up and the disks and canisters have not finished coming up then it will go into error mode.
If you can, I would suggest powering down the array from CV, then turn off the controllers with the switches in the back of the controllers. Then turn on the power to the drives and wait for everything to stabilize, then turn the controllers with the switches on the back of the controllers.
You may even get away with just powering off the controllers and then powering them back on but the effect would be the same as if you did my first suggestion.
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
News and Events
Support
© Copyright 2024 Hewlett Packard Enterprise Development LP