Fatal error on a read/write request - CPQCISSE 24800

[paulo baptista]

Hello-

Need some help here with a production system.

ML350 G3
Windows 2003 Enterprise Server
SmartArray641 - Driver 5.68.0.32 Firmware 2.48B
3 x 72GB plus online spare RAID5
1 Logical Volume

System logged this message and users connected to SQL were dropped:

Event Type: Error
Event Source: CPQCISSE
Event Category: None
Event ID: 24800
Date: 10/11/2005
Time: 8:53:15 AM
User: N/A
Computer: HSMEDMAIN
Description:
Logical drive 1, configured on
Array Controller in slot 2, returned a fatal error on a read/write request on the volume.
Logical block address c21220, block count 8, command 20, drive bus 1 and Drive Id 1.
Data:
0000: 00 00 00 00 08 00 52 00 ......R.
0008: 00 00 00 00 e0 60 35 c4 ....à`5Ä
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

Also--

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 10/11/2005
Time: 8:51:51 AM
User: N/A
Computer: HSMEDMAIN
Description:
The driver detected a controller error on \Device\Harddisk0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 04 00 68 00 01 00 ba 00 ..h...º.
0008: 00 00 00 00 0b 00 04 c0 .......À
0010: 01 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 a0 e6 4b 00 00 00 00 . æK....
0028: 00 1d a8 01 00 00 00 00 ..¨.....
0030: ff ff ff ff 03 00 00 00 ÿÿÿÿ....
0038: 40 00 00 84 02 00 04 00 @.. ....
0040: 04 20 0a 12 82 05 60 40 . .. .`@
0048: 00 10 00 00 0a 00 00 00 ........
0050: 00 d0 9e 88 80 d6 fb 88 .Ð Öû
0058: 00 00 00 00 28 58 6c 89 ....(Xl
0060: d0 7c a9 89 50 f3 25 00 Ð|© Pó%.
0068: 2a 00 00 25 f3 50 00 00 *..%óP..
0070: 08 00 00 00 00 00 00 00 ........
0078: f0 00 04 00 00 00 00 00 ð.......
0080: 00 00 00 00 00 00 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........

This happened last week and updated to PSP7.4 and update the SA firmware.

Thanks.

[paulo baptista]

Spoke with HP support... Noticed in the ADU report that all the drives listed Bus Faults under the factory column.

Bus Flts 000000a3

HP support decided to replace the Drive Cage and the SCSI cable to the SA641.

Now.. it's wait and see.