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Firmware update problem with Smart Array P4000

George Nasios
Occasional Visitor

Firmware update problem with Smart Array P4000

Hello,
We have a ProLiant DL380 G5 with an Smart Array P400 Controller (1.18 Firmware).
It seems that I cannot update the controller firmware with neither of the 3 Firmware Maintenance CD (8.00, 7.91, 7.80) provided from the relevant support page.
Is there another version of the firmware I must upgrade first, before I can use ones provided on the cd's?
Our second server (same specs) has updated successfully the firmware from 2.06 to the latest.
4 REPLIES
Rajiv Kulkarni
Valued Contributor

Re: Firmware update problem with Smart Array P4000

FW Maintenance CD 7.91 does contain an update for P400 SAS controller:

Online
Online ROM Flash Component for Windows - Smart Array P400 and P400i
4.06
CP008074.exe

What error message do you get when you install this software ??

regards,
Rajiv Kulkarni
Rajiv Kulkarni
Valued Contributor
George Nasios
Occasional Visitor

Re: Firmware update problem with Smart Array P4000

Thank you for the quick reply, and sorry, I forgot to mention we are using RH Linux on the servers.
Jarrod Kline
Advisor

Re: Firmware update problem with Smart Array P4000

We are having the same problem in Windows. Tried updating from 1.18 to 4.12 via VC and it locked the server up. We had a test system same specs and that one worked flawlessly. Any help would be grealty appreciated. Thanks