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02-08-2012 03:11 AM
02-08-2012 03:11 AM
HP EVA 4400 - Software Diagnostics error !
Hi People,
I have just inherited a HP EVA 4400 HSV300 [ new job at customer site ].
Version: 09004000
Build: CR11EFlep-9004000
I haveon the Controller Enclosure section in Command View errors showing "Software Diagnostic Failure".
In the "Controller Event Log" everything is good = green ticks, but in the "Management Server Events Log" there is the following error = Parsefile for current firmware version not found. Upload correct parse file CR11EF.
Everything is still working.
Can you help me with the procedure etc to have this fixed.
Best Regards
Bob
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02-08-2012 05:41 AM
02-08-2012 05:41 AM
Re: HP EVA 4400 - Software Diagnostics error !
Hello,
for the parse file, you can upload this yourself via command view (when you find the correct parse file that is).
The parse file comes with the firmware, but I do not know where to find this.
Your firmware is very old, almost the first one that was released. There are lots of improvements in later firmwares, but you should stay away from firmwares before 09534000. I've seen EVAs run fine on your firmware tho, especially if there's not many disk shelves.
Can you see any more detailed errors on the controller enclosure? Is the problem on only one controller? For example maybe not all power cables are connected? Battery problem? It may be that the EVA was powered up with only half of the power cables connected and they were then later plugged in. When it was powered up it failed the test.
After you fix the parse file you should be able to tell from the controller event logs why the EVA had a software diagnostic failure. There should be a specific event for it.
If all is OK / the problem is fixed, you may have to reboot the controller to clear the soft diagnostic error.
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02-08-2012 06:48 AM
02-08-2012 06:48 AM
Re: HP EVA 4400 - Software Diagnostics error !
Hi Johan,
Thanks for the reply. I will talk with colleagues to understand the history of this problem.
Best Regards
Bob
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02-23-2012 09:37 PM
02-23-2012 09:37 PM
Re: HP EVA 4400 - Software Diagnostics error !
Regards,
Sebastian