HP P2000 MSA Performance Tool - schedule does not collect samples

[KarstenPE]

Hello,

The performance tool does not work as expected:

We can collect samples manually, this part works fine for our two P2000 G3 FC systems with firmware release TS230P008.

But the scheduler does not collect any samples at all. It says "initializing", even severals days later. All management services such as SNMP, telnet, etc. are enabled. We tried different OS (Win XP, Windows Server 2003, Windows Server 2008 R2).

Help would be appreciated,

Karsten

[John Kufrovich]

These systems that you are trying to use the PerfTool on, are you logged in with administrator rights?

[KarstenPE]

Yes, I am logged in as administrator, with all administrative privileges.

[Sebastian.Koehler]

The issue is related to your regional settings. If your server uses a different time format than MONTH/DAY/YEAR the schedule creation will fail. The performance tool will display something like this in its log - no Windows scheduler task is created.

P2000G3 :5829382S6034B200 CLI TOOL ERROR: [ Unable to schedule the task][OUTPUT:command from xml file is = "C:\Program Files\HP P2000 MSA Performance Tool\msacli.exe" -ip 192.168.10.210 -user monitor -pass hpinvent -cmdfile "C:\Program Files\HP P2000 MSA Performance Tool\appData.Perf\get_astat.xml" -outdir "C:\hp\msa\datamodel\MSAG3.P2000G3.5829382S6034B200\CG.20120425.123522" -format xml:verbose -gendelta -noConsole -useTimeStamp schcmd = SCHTASKS /Create /TN "get_P2000G3~~5829382S6034B200~~20120425~~123522" /TR "\"C:\Program Files\HP P2000 MSA Performance Tool/hideCmdConsole.exe\" \"C:\hp\msa\datamodel\MSAG3.P2000G3.5829382S6034B200\CG.20120425.123522/get_P2000G3~~5829382S6034B200~~20120425~~123522.cmd\"" /SC MINUTE /MO 2 /ST 12:36:00 /SD 04/25/2012 error in creating a schedule collection task ]

If you try to run the command afterwards manually, the error message gets more clear.

C:\>SCHTASKS /Create /TN "get_P2000G3~~5829382S6034B200~~20120425~~123522" /TR "\"C:\Program Files\HP P2000 MSA Performance Tool/hideCmdConsole.exe\" \"C:\hp\msa\datamodel\MSAG3.P2000G3.5829382S6034B200\CG.20120425.123522/get_P2000G3~~5829382S6034B200~~20120425~~123522.cmd\"" /SC MINUTE /MO 2 /ST 12:36:00 /SD 04/25/2012
ERROR: Incorrect Start Date.

Since I'm not willing to change my regional settings just for this tool, do the following.

1. Setup P2000 discovery and schedule as usual
2. The schedule will be started, but remain in initializing state
3. Copy the command from the log using CTRL+C and start it manually on cmd prompt / adjust the start date to match your system
4. Check Windows scheduler to see if the job is created

Data is now captured until the job is stopped. This can be done using the Performance tool. Graphing is working as expected.

Regards,
Sebastian