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HSV300 is resetting on EVA4400

Aladdin_2
Advisor

HSV300 is resetting on EVA4400

Hello All,

I have been checking the so many reported issues on EVA4400 on this forum.

not sure if any of you had encountered such issue with EVA4400.

We have EVA4400 with 2 HSV300 09501200, attached to 2 borcade SWs with no zoning configured managed through mgt server CV v9.1. From time to time the HSV300 reboots by itself. I have attched the log.

the alarms are mainly about Back-end Fibre Channel Port transitions. and battary state change.
Do you think it has to do with the XCS version should I consider upgrading to 09522000?? is there any cons to be considered regarding the upgrade?

Many Thanks
Aladdin



EVA-logs.txt
----------------------------------
20:07:30:125
11-Jan-2010
Controller 2 031a000a #100296
An HSV300 controller has completed discovering devices on the backend loops.
Corrective action code: 00 More details

20:07:24:610
11-Jan-2010
Controller 2 066a0028 #100295
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:24:609
11-Jan-2010
Controller 2 066a0028 #100294
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:24:561
11-Jan-2010
Controller 2 066a0028 #100293
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:24:561
11-Jan-2010
Controller 2 066a0028 #100292
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:24:560
11-Jan-2010
Controller 2 062d0012 #100291
An HSV300 controller issued a directed LIP to an arbitrated loop physical address.
Corrective action code: 00 More details

20:07:20:560
11-Jan-2010
Controller 2 060b4709 #100290
A non-data exchange sent to a physical disk drive has timed out.
Corrective action code: 47 More details

20:07:12:964
11-Jan-2010
Controller 2 0319000a #100289
An HSV300 controller has begun discovering devices on the backend loops.
Corrective action code: 00 More details

20:07:12:964
11-Jan-2010
Controller 2 066a0028 #100288
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:12:964
11-Jan-2010
Controller 2 066a0028 #100287
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:12:930
11-Jan-2010
Controller 2 066a0028 #100286
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:30:108
11-Jan-2010
Controller 1 031a000a #100285
An HSV300 controller has completed discovering devices on the backend loops.
Corrective action code: 00 More details

20:07:24:609
11-Jan-2010
Controller 1 066a0028 #100284
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:24:609
11-Jan-2010
Controller 1 066a0028 #100283
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:24:561
11-Jan-2010
Controller 1 066a0028 #100282
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:24:561
11-Jan-2010
Controller 1 066a0028 #100281
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:20:929
11-Jan-2010
Controller 1 060b4709 #100280
A non-data exchange sent to a physical disk drive has timed out.
Corrective action code: 47 More details

20:07:12:964
11-Jan-2010
Controller 1 0319000a #100279
An HSV300 controller has begun discovering devices on the backend loops.
Corrective action code: 00 More details

20:07:12:964
11-Jan-2010
Controller 1 066a0028 #100278
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:12:964
11-Jan-2010
Controller 1 066a0028 #100277
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:12:929
11-Jan-2010
Controller 2 066a0028 #100276
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:12:930
11-Jan-2010
Controller 1 066a0028 #100275
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:12:930
11-Jan-2010
Controller 1 066a0028 #100274
A Back-end Fibre Channel Port transitioned to link up or link down.
Corrective action code: 00 More details

20:07:12:929
11-Jan-2010
Controller 1 062d0012 #100273
An HSV300 controller issued a directed LIP to an arbitrated loop physical address.
Corrective action code: 00 More details

20:07:08:929
11-Jan-2010
Controller 1 060b4709 #100272
A non-data exchange sent to a physical disk drive has timed out.
Corrective action code: 47 More details

20:07:04:060
11-Jan-2010
Controller 2 0102000d #100271
A time change occurred.
Corrective action code: 00 More details

20:07:04:060
11-Jan-2010
Controller 2 0102000d #100270
A time change occurred.
Corrective action code: 00 More details

20:07:04:060
11-Jan-2010
Controller 1 0966000f #100269
Time was set on a Storage System.
Corrective action code: 00 More details

20:07:04:060
11-Jan-2010
Controller 1 0102000d #100268
A time change occurred.
Corrective action code: 00 More details

20:07:04:059
11-Jan-2010
Controller 1 0102000d #100267
A time change occurred.
Corrective action code: 00 More details

20:07:04:059
11-Jan-2010
Controller 1 0102000d #100266
A time change occurred.
Corrective action code: 00 More details

20:05:36:000
11-Jan-2010
Controller 1 03260027 #100265
An HSV300 controller has changed Battery Cache policy
Corrective action code: 00 More details

7 REPLIES
Víctor Cespón
Honored Contributor

Re: HSV300 is resetting on EVA4400

Can you click the "Get log file" button, zip the file and attach it here? The text you provide is missing all the details about the events.

If you do not have XCS 09522000, ugrade to it. It's not bug-free but at least has less bugs than previous versions.
Aladdin_2
Advisor

Re: HSV300 is resetting on EVA4400

Thanks a lot vcespon for your reply.

I have attached the whole output.


Regards
Víctor Cespón
Honored Contributor

Re: HSV300 is resetting on EVA4400

Firmware 09501200

The event log is full of

03260027; An HSV300 controller has changed Battery Cache policy

on controller 1d25 M

Because it's battery is transitioning to failed state and back

Also timeouts to the I/O modules and DP-1A failing

Reseat the battery and see if it keeps transitioning from good to bad state. If it does, replace it.

Update to 0952200 to avoid the timeouts to the I/O modules and loop resets. Or disable time synchronization on Command View. The timeouts happen after CV tries to update the time on the I/O modules. This is a known bug.
Aladdin_2
Advisor

Re: HSV300 is resetting on EVA4400

Thanks again vcespon.
I have reseated the battery which I have replaced recently for the second time, but still same issue. I will upgrade the FW and see.

Regards
genkimaruchan
Occasional Visitor

Re: HSV300 is resetting on EVA4400

Hi vcespon

I am having trouble viewing the log files since its file extension is .idi. Can you give me some assistance since i can see that you were able to view the detailed log file.

Thanks and Regards
Víctor Cespón
Honored Contributor

Re: HSV300 is resetting on EVA4400

Hi, the logs in .idi format are intended to be analyzed by HP personnel using internal tools.
wittaya_s
Occasional Visitor

Re: HSV300 is resetting on EVA4400

anyone can share solution for controller reboot and all can't access vDisk on this controller with firmware XCS 09534000.

I have 2 EVA on DC and DR, controller1 on DC reboot after log in 1 DR group is full, in my opinion log full should not be the cause of controller reboot.