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тАО05-20-2011 06:22 AM
тАО05-20-2011 06:22 AM
MSA fc2012 - SMART error
I have replaced a failed hard drive in the MSA fc2012 storage array. It's rebuilt the RAID ok.
I'm now getting the following error in the event log, yet no other errors are showing in the admin portal for the MSA. Does this indicate the drive doesn't have SMART capability?
C 05-20 13:42:07 314 A3714 FRU type: drive, problem: encl 0 deviceID 0. Vendor: ATA Product ID: ST3750330NS , S/N: 9QK2QGAW rev: 300F. Related event ID: 3713, type: 55
W 05-20 13:42:07 55 A3713 Disk drive (Channel:0 ID:0 SN:9QK2QGAW Encl:0 Slot:0) reported a SMART event sense key:No Sense(00h) ASC:5Dh ASCQ:10h hardware impending failure general hard drive failure Info:00000000
C 05-20 13:41:55 314 B1669 FRU type: drive, problem: encl 0 deviceID 0. Vendor: ATA Product ID: ST3750330NS , S/N: 9QK2QGAW rev: 300F. Related event ID: 1668, type: 55
W 05-20 13:41:55 55 B1668 Disk drive (Channel:0 ID:0 SN:9QK2QGAW Encl:0 Slot:0) reported a SMART event sense key:No Sense(00h) ASC:5Dh ASCQ:10h hardware impending failure general hard drive failure Info:00000000
Kind regards
Chris
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тАО05-20-2011 07:13 AM
тАО05-20-2011 07:13 AM
Re: MSA fc2012 - SMART error
5D/10 D B HARDWARE IMPENDING FAILURE GENERAL HARD DRIVE FAILURE
http://www.t10.org/lists/asc-num.htm#ASC_5D
this is a predictive error - check condition. Guess it is SMART capable to be able to send those kind of messages.
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тАО05-20-2011 07:30 AM
тАО05-20-2011 07:30 AM
Re: MSA fc2012 - SMART error
A brand new drive predicting failure already. That's great.
Are there any utilities within the MSA to check the actual drive integrity?
Thanks
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тАО05-20-2011 07:30 AM
тАО05-20-2011 07:30 AM
Re: MSA fc2012 - SMART error
Yes SMART feature is enabled. So you are getting those messages.
Can I request you to share the store.logs file?
Please find the procedure,
http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=3687115&prodTypeId=12169&objectID=c01907232
I work for HPE
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тАО05-20-2011 07:33 AM
тАО05-20-2011 07:33 AM
Re: MSA fc2012 - SMART error
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тАО05-20-2011 07:39 AM
тАО05-20-2011 07:39 AM
Re: MSA fc2012 - SMART error
Attached is the store.log file.
Please let me know if you find anything interesting.
Many thanks
Chris
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тАО05-20-2011 10:26 AM
тАО05-20-2011 10:26 AM
Re: MSA fc2012 - SMART error
I have seen there are multiple medium errors for the locations with serial number,
S/N: 9QK2QGAW Enc 0 Slot 0
S/N: 9QK0R43S Enc 0 Slot 8
S/N: 9QK0QR57 Enc 0 Slot 2
S/N: 9QK0L6W5 Encl:0 Slot:4
I hope you need to replace these drives one by one.
I would suggest to log a case with HP and proceed.
I work for HPE
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тАО05-20-2011 10:28 AM
тАО05-20-2011 10:28 AM