Disk Enclosures
1748150 Members
3502 Online
108758 Solutions
New Discussion юеВ

Re: MSA1000 temperature overheat

 
Basil Vizgin
Honored Contributor

Re: MSA1000 temperature overheat

John, will this advisory include solution?
One of our customer regullary gets overheat warning.
Can HP Partner get such engineering notes or they internal to HP only?
Thank you!
CLEB
Valued Contributor

Re: MSA1000 temperature overheat

John

I have got this error again and pulled the supply out of the MSA, it quotes "A1" on the HP sticker.

I forgot to use the cli command though.

One of the two cluster nodes hung when booting to the windows GUI.
John Kufrovich
Honored Contributor

Re: MSA1000 temperature overheat

It shouldn't impact your performace. The msg is just a nuisance.
Verify the rev on the other supplies. I would call HP support, they will replace the Power Supply.



CLEB
Valued Contributor

Re: MSA1000 temperature overheat

John

I have done the show global and the PSU1 is reading as 202 degrees celsius.

The other is ok at 22 degrees.

I have yet to call HP Support as I have another MSA1000 that I can swap parts.

This problem seems to have shutdown the Array though as I cannot access any partitions configured.

Thanks for your help.
Carl
John Kufrovich
Honored Contributor

Re: MSA1000 temperature overheat

From the MSA FW perspective, it should shutdown. I never could get my hands on a rev A1 supply to verify shutdown.

Carl, don't hesitate to request replacement of the A1 supply.




CLEB
Valued Contributor

Re: MSA1000 temperature overheat

John

Many thanks for all your instruction.

I'm going to call HP when I get a spare minute.

I swapped the two PSU's with others I had boxed up and the new one's are revision D4.

They are working fine so far.
CLEB
Valued Contributor

Re: MSA1000 temperature overheat

John

Thanks for all your help I finally managed to get HP to ship me two new PSU's.

Though that was a week ago and nothing has turned up yet.

Regards

Carl