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MSA2012i. problem with management utility.

Max Sorokin
Regular Advisor

MSA2012i. problem with management utility.

Hi All,

We have an MSA2012i disk array. We can't access management utility, which resides on controllers. We receive following error: Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022)
Timestamp: Tue, 27 Oct 2009 12:19:23 UTC
Message: Object expected
Line: 20
Char: 1
Code: 0
URI: http://***.***.***.***/”

No other error or red lights on array and on the controller. We can ping both controllers and access it via telnet, both controllers are up.

What should we do to view management utility? should we restart controllers via telnet?

Thanks in advance.


Amol Garge
Trusted Contributor

Re: MSA2012i. problem with management utility.


Use the following command from CLI:

restart mc both

This will restart the management controllers and you will get the GUI back. If this does not work, you may have to restart the controllers.