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тАО10-31-2008 03:33 AM
тАО10-31-2008 03:33 AM
MSA500G2 occasionally hangs SLES 10
Twice recently the main DL385 has hung and needed a reboot to fix.
the first time there was a 'controller failure' error displayed on the MSA500 LCD, so we installed and ran the HPADU Array diagnostics which found no problems.
The second hang 3 weeks later, there was no error on the Array LCD.
So it isnt 100% definite that the MSA500 is the source of the problems, but its my main suspect so far.
I'm looking for ideas on what to check to work out what may be going on, as this is our main Oracle server and outages are unpleasant !
thanks for any tips/suggestions,
Robin
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тАО10-31-2008 03:46 AM
тАО10-31-2008 03:46 AM
Re: MSA500G2 occasionally hangs SLES 10
maybe this could help you:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=420477&prodTypeId=12169&objectID=c00859596
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тАО10-31-2008 05:26 AM
тАО10-31-2008 05:26 AM
Re: MSA500G2 occasionally hangs SLES 10
I never updated firmware on a *hard disk* before .. I guess everything has firmware !
I shall try that and I guess I award you some points? this is my first post on here.
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тАО10-31-2008 06:37 AM
тАО10-31-2008 06:37 AM
Re: MSA500G2 occasionally hangs SLES 10
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=420478&prodTypeId=12169&prodSeriesId=420477&swLang=8&taskId=135&swEnvOID=2078
a)firmware cd
b)controller romflash firmware util
c)array config gui util, cli util
d)array diag util
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тАО10-31-2008 10:15 AM
тАО10-31-2008 10:15 AM
Re: MSA500G2 occasionally hangs SLES 10
However all the older 36GB disks have HPB7 firmware - I assume that since their model number BF03685A35 is not in the list they are ok.
for the older 36GB disks , hpacucli shows:
...
physicaldrive 1:2
Box: 1
Bay: 2
Status: OK
Drive Type: Data Drive
Interface Type: Parallel SCSI
Transfer Mode: Ultra 320 Wide
Size: 36.4 GB
Transfer Speed: 320 MB/Sec
Rotational Speed: 15000
Firmware Revision: HPB7
Serial Number: 3HX36DEA00007518D26U
Model: COMPAQ BF03685A35
...
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тАО11-26-2009 01:33 PM
тАО11-26-2009 01:33 PM
Re: MSA500G2 occasionally hangs SLES 10
I am have 2x DL385G4 & 1x MSA500G2 also. I have installed SLES10SP2 on it.
Some services which uses MSA hangs sometimes.
Have You fixed your problem?