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P2000 G3 USB - Unknown device

Super Advisor

P2000 G3 USB - Unknown device

Hi. I can't access to P2000 through LAN or USB cable. HyperTerminal just show blinking cursor.

If i set IP on my PC in same VLAN with ports of P2000 - i can't ping or DHCP is running in this VLAN, but i don't see any address leases from P2000.

Today I can access only my Controller B on P2000 by USB COM3 port from Windows Server 2003 with USB cable after rebooting server.

Some problem still exist - if i reconnect to Controller A (upper slot) - i do not see COM3 port on server and i see "Unknown device" in USB devices tree.

May it be hardware problem?
Honored Contributor

Re: P2000 G3 USB - Unknown device

Did you try with connection cross cable from system. Else try the MSA discovery tool.

StorageWorks Modular Smart Array Device Discovery Tool for Windows can be downloaded from below location by selecting the appropriate OS.


Below is the userguide which can help you more on configuration.

Super Advisor

Re: P2000 G3 USB - Unknown device

Hi. Strange fact - after reinserting both Controllers from/to array and restart server we see Controller A through USB cable.