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SATA disk not recognized on MSA20

Quadrature
Occasional Visitor

SATA disk not recognized on MSA20

We have got an MSA20 array with (unfortunately) non-HP SATA disks (500GB Seagate 7200.10s) attached. A disk failure has occurred and we tried to replace the disk with a new one. However the new unit is not being recognized by the MSA1000.

Any ideas?
5 REPLIES
IBaltay
Honored Contributor

Re: SATA disk not recognized on MSA20

Hi,
this could help you:
http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1272514
the pain is one part of the reality
Quadrature
Occasional Visitor

Re: SATA disk not recognized on MSA20

Thanks for pointing out that issue.
However it seems to me that our problem is unrelated (12x500GB here; no limitation due to FW). Am I wrong about it?
IBaltay
Honored Contributor

Re: SATA disk not recognized on MSA20

it could be the HDD firmware issue here
the pain is one part of the reality
Quadrature
Occasional Visitor

Re: SATA disk not recognized on MSA20

Ah I understand. But unfortunately these are not HP-branded disks, how could we apply a firmware (apart from the ones issued by Seagate)?

Thank you.
Quadrature
Occasional Visitor

Re: SATA disk not recognized on MSA20

A firmware update to the controller and shelves resolved our issues with new disks (HP or OEM).