SSA 70 Firmware Update Problem

[AndrewSmith1066]

Hi,

I have a C7000 with a mix of blades in. The Blades are powered off.

I have been trying to use the VSM to update the Firmware on a SSA 70. I'm failing. I get an error 

452 A communication failure has occurred in Storage Enclosure at Port:51 Box:1.

We have 2 SSA 70's it happens exactly the same on both chasis.

The chasis has 2 HP 6Gb SAS BL Switchs both using FW 4.10

If I go to the active switch and select update storage enclosure firmware the upload begins and then pretty much immediately quits. I am trying to use 

http://tinyurl.com/lnygtec

=> switch local show config detail

   Switch in Interconnect Bay: 5

      Management Software Version: 3.5.5.0

      Location: Local

      Enclosure Logical ID: 500143801018D190

      Domain A Zone Manager State: Ready

      Domain B Zone Manager State: Ready

      Redundancy State: VSM Active

      Physical Removal Needed: No

      Reset Needed after Flash: No

      SEP Flash Deferred: No

      Management IP Address: 10.62.0.45

      Hostname: VSM-1CC1DE8B269F

      MAC Address: 1c:c1:de:8b:26:9f

      SNMP Port: 161

      IP Configuration: DHCP - Automatic

      Port Count: 8

      CPLD Version: 3

      Port Splitting Mode: Disabled

      Multi-Initiator Mode: Disabled

      Part Number: BK763A

      Serial Number: TWT114VXXX

      SEP Address: 500143801018D191

         Firmware Version: 4.10

         Product: HP 6G SAS BL SWH

         Vendor ID: HP      

      SEP Address: 500143801018D193

         Firmware Version: 4.10

         Product: HP 6G SAS BL SWH

         Vendor ID: HP      

      Overall Status: OK

      UID LED: OFF

      SAS Switch Port: 51(Not Zoned)

         Zoning Status: OK

         Presence: Present

         Attached Device Type: Storage Enclosure

         Product ID: SSA 70          

         Attached Device Firmware Version: 2.68

         Enclosure Logical ID: 5001438006D31580

         LED Status: Green

         Status: OK

      SAS Switch Port: 52

         Zoning Status: OK

         Presence: Present

         Attached Device Type: Storage Enclosure

         Product ID: D2700 SAS AJ941A

         Attached Device Firmware Version: 0146

         Enclosure Logical ID: 5001438016B932C0

         LED Status: Green

         Status: OK

      SAS Switch Port: 53(Not Zoned)

         Zoning Status: OK

         Presence: Absent

         LED Status: Off

         Status: OK

      SAS Switch Port: 54(Not Zoned)

         Zoning Status: OK

         Presence: Absent

         LED Status: Off

         Status: OK

      SAS Switch Port: 55(Not Zoned)

         Zoning Status: OK

         Presence: Present

         Attached Device Type: Storage Enclosure

         Product ID: SSA 70          

         Attached Device Firmware Version: 2.68

         Enclosure Logical ID: 50001C1071540400

         LED Status: Green

         Status: OK

      SAS Switch Port: 56(Not Zoned)

         Zoning Status: OK

         Presence: Absent

         LED Status: Off

         Status: OK

      SAS Switch Port: 57(Not Zoned)

         Zoning Status: OK

         Presence: Absent

         LED Status: Off

         Status: OK

      SAS Switch Port: 58(Not Zoned)

         Zoning Status: OK

         Presence: Absent

         LED Status: Off

         Status: OK

      Storage Enclosure: SSA 70          , PortBox=51:1 (Communication Failure)

         Model: SSA 70          

         Bay Count: 0

         Domain A Box: 1

         Domain A Port: 51

         Connected Expander: Expander 1

         Enclosure Logical ID: 5001438006D31580

         Zoning Capable: False

         Domain A High Performance Connection: In Use

         Overall Status: Communication Failure

         Temperature Sensors(Items: , Overall Status: )

         Fan Bays(Items: , Overall Status: )

         Power Supply Bays(Items: , Overall Status: )

      Storage Enclosure: HP D2700 Disk Enclosure, PortBox=52:1,62:1 (OK)

         Model: D2700 SAS AJ941A

         Serial Number: CN8132PXXX

         Domain A Vendor ID: HP      

         Bay Count: 25

         Fan Bay Count: 2

         Power Supply Bay Count: 2

         Temperature Sensor Count: 4

         Domain A Box: 1

         Domain A Port: 52

         Domain B Box: 1

         Domain B Port: 62

         Domain B Path: 62:1

         Connected Expander: Expander 1

         Enclosure Logical ID: 5001438016B932C0

         Zoning Capable: True

         Domain A Firmware Version: 0146

         Domain B Firmware Version: 0146

         Domain A High Performance Connection: Not in Use

         Domain B High Performance Connection: Not in Use

         Unit ID (UID) Light: Off

         Overall Status: OK

         Temperature Sensors(Items: 4, Overall Status: OK)

            Location: Sensor 1 Port A temperature sensor(OK, 34C)

            Location: Sensor 2 Port B temperature sensor(OK, 35C)

            Location: Sensor 3 Midplane temperature sensor(OK, 29C)

            Location: Sensor 4 Midplane temperature sensor(OK, 29C)

         Fan Bays(Items: 2, Overall Status: OK)

            Bay: 1(Occupied, OK, 7940RPM, 40% of Max, Hot Swappable - Yes)

            Bay: 2(Occupied, OK, 7670RPM, 40% of Max, Hot Swappable - Yes)

         Power Supply Bays(Items: 2, Overall Status: OK)

            Bay: 1(Occupied, OK, Hot Swappable - Yes)

            Bay: 2(Occupied, OK, Hot Swappable - Yes)

         Bay: 1, 52:1:1, Empty, Zoning OK

         Bay: 2, 52:1:2, Empty, Zoning OK

         Bay: 3, 52:1:3, Empty, Zoning OK

         Bay: 4, 52:1:4, Empty, Zoning OK

         Bay: 5, 52:1:5, Empty, Zoning OK

         Bay: 6, 52:1:6, Empty, Zoning OK

         Bay: 7, 52:1:7, Empty, Zoning OK

         Bay: 8, 52:1:8, Empty, Zoning OK

         Bay: 9, 52:1:9, Empty, Zoning OK

         Bay: 10, 52:1:10, Empty, Zoning OK

         Bay: 11, 52:1:11, Empty, Zoning OK

         Bay: 12, 52:1:12, Empty, Zoning OK

         Bay: 13, 52:1:13, Empty, Zoning OK

         Bay: 14, 52:1:14, Empty, Zoning OK

         Bay: 15, 52:1:15, Empty, Zoning OK

         Bay: 16, 52:1:16, Empty, Zoning OK

         Bay: 17, 52:1:17, Empty, Zoning OK

         Bay: 18, 52:1:18, Empty, Zoning OK

         Bay: 19, 52:1:19, Empty, Zoning OK

         Bay: 20, 52:1:20, Empty, Zoning OK

         Bay: 21, 52:1:21, Empty, Zoning OK

         Bay: 22, 52:1:22, Empty, Zoning OK

         Bay: 23, 52:1:23, Empty, Zoning OK

         Bay: 24, 52:1:24, Empty, Zoning OK

         Bay: 25, 52:1:25, Empty, Zoning OK

      Storage Enclosure: SSA 70          , PortBox=55:1,65:1 (Communication

         Failure)

         Model: SSA 70          

         Bay Count: 0

         Domain A Box: 1

         Domain A Port: 55

         Domain B Box: 1

         Domain B Port: 65

         Domain B Path: 65:1

         Connected Expander: Expander 2

         Enclosure Logical ID: 50001C1071540400

         Zoning Capable: False

         Domain A High Performance Connection: In Use

         Domain B High Performance Connection: In Use

         Overall Status: Communication Failure

         Temperature Sensors(Items: , Overall Status: )

         Fan Bays(Items: , Overall Status: )

         Power Supply Bays(Items: , Overall Status: )

Any ideas what I'm doing wrong?

Thanks

[Robert_Jewell]

Your problem may be due to the "SSA70" controllers you have.  I dont think they are compatible in the SAS switch environment.  See these posts for more info on a similar problem:

http://h30499.www3.hp.com/t5/Disk-Array/Hp-6g-BL-Sas-switch-can-t-see-MDS600/m-p/6215457#.Upj5H8TbOQo

http://h30499.www3.hp.com/t5/Disk-Array/3G-SAS-switch-to-MDS600-unable-to-connect-due-to-SSA70-path/m-p/6211763#M46690

-Bob

[AndrewSmith1066]

Thanks for your help. It looks like we need updated contollers.