Smart Array P400, failed

[Ruslan Moskalenko]

Hello,

I have a server with a RAID Array build using 3 physical disks. One disk was reported as bad. I replaced the disk, and the new disk was repoted as Failed in a few mins. Since this is a new disk, it's hard to believe it failed so quickly. I also found a very similar case at http://h30499.www3.hp.com/t5/Disk-Disk-Arrays/Smart-Array-P400-Failed-disk-twice-bad-slot-possibly/td-p/1147261 , and it has no resolution either.

I thought it might be a firmware issue, so I upgraded it to 7.22 - the logical disk is still failed.

My question is, I'm stuck now in the Interrim recovery state with the 3rd disk marked as Failed even I'm pretty sure it's a good brand new one. So how can I get out of that recovery state and get the array back into good state?

Smart Array P400 in Slot 1
Bus Interface: PCI
Slot: 1
Serial Number: P61620D9SUP2A4
Cache Serial Number: PA82C0H9SUICB5
RAID 6 (ADG) Status: Disabled
Controller Status: OK
Chassis Slot:
Hardware Revision: Rev D
Firmware Version: 7.22
Rebuild Priority: Medium
Expand Priority: Medium
Surface Scan Delay: 15 secs
Wait for Cache Room: Disabled
Surface Analysis Inconsistency Notification: Disabled
Post Prompt Timeout: 0 secs
Cache Board Present: True
Cache Status: OK
Accelerator Ratio: 100% Read / 0% Write
Drive Write Cache: Disabled
Total Cache Size: 256 MB
No-Battery Write Cache: Disabled
Battery/Capacitor Count: 0
SATA NCQ Supported: True

Array: A
Interface Type: SAS
Unused Space: 0 MB
Status: Failed

One of the drives on this array have failed or has been removed.




Logical Drive: 1
Size: 273.4 GB
Fault Tolerance: RAID 5
Heads: 255
Sectors Per Track: 32
Cylinders: 65535
Stripe Size: 64 KB
Status: Interim Recovery Mode
Array Accelerator: Enabled
Parity Initialization Status: Initialization Completed
Unique Identifier: 600508B1001044395355503241340002
Disk Name: /dev/cciss/c0d0
Mount Points: swap 2.0 GB, / 20.0 GB, /home 251.4 GB
OS Status: LOCKED
Logical Drive Label: A0078B5FP61620D9SUP2A440F5

physicaldrive 2I:1:1
Port: 2I
Box: 1
Bay: 1
Status: OK
Drive Type: Data Drive
Interface Type: SAS
Size: 146 GB
Rotational Speed: 10000
Firmware Revision: HPDC
Serial Number: 3NM295A000009751VMJC
Model: HP DG146ABAB4
PHY Count: 1
PHY Transfer Rate: Unknown
physicaldrive 2I:1:2
Port: 2I
Box: 1
Bay: 2
Status: OK
Drive Type: Data Drive
Interface Type: SAS
Size: 146 GB
Rotational Speed: 10000
Firmware Revision: HPDD
Serial Number: 6SD13D130000B10808PZ
Model: HP EG0146FAWHU
PHY Count: 2
PHY Transfer Rate: Unknown, Unknown
physicaldrive 2I:1:3
Port: 2I
Box: 1
Bay: 3
Status: Failed
Drive Type: Data Drive
Interface Type: SAS
Size: 0 MB
Firmware Revision: HPDC
Serial Number: 3NM2BR3100009752XB8R
Model: HP DG146ABAB4
PHY Count: 1
PHY Transfer Rate: Unknown

[Johan Guldmyr]

You could try the new disk in another bay in the server and see if it comes up as good there - but probably if it's been marked as bad by the controller it won't come up as good.

[Ruslan Moskalenko]

Yes, the disk is marked as failed, can't use it in any slot. And I see no point in buying more disks until it's clear why a brand new one ended up marked as bad. And looks like I'm not the only one seeing that issue ..

[Johan Guldmyr]

1:1
Model: HP DG146ABAB4
Firmware Revision: HPDC
1:2
Model: HP EG0146FAWHU
Firmware Revision: HPDD
1:3
Firmware Revision: HPDC
Model: HP DG146ABAB4

You can upgrade the firmware on the disk drives. Both models.
But odds are that that will not make a difference because it has already failed.
But if you get the disk replaced and upgrade firmware on the disk before inserting it into the array you should be good.

See the release notes for that disk:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=MTX-7d7d233caf914e27a3b5a60725〈=en&cc=us&mode=5&

and

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=MTX-3ed55e77f8da4c579463735b13〈=en&cc=us&mode=5&

HPDE has this fix:
Addresses an issue that can result in premature failure due to the drive experiencing a â not ready' condition.

[Ruslan Moskalenko]

Well, I'll try to replace the disk under warranty then and reflash the new one before adding to the array. Let's see how it goes.

Thanks!

[Johan Guldmyr]

No problem,
good luck :)