Tape library issue

[vaseemuddin]

Good Morning, iam Getting the below error in Tabelibrary

EML 1245E Tape Library
HP Enterprise storage works

Robotics
Error ID:500020
Event source state: inoperative
Eventcode:0

Targeting packet received from scanner too short to contain valid data

Please check the screenshots for detailed preview

[Trygve Henriksen]

Could you have a problem with the mechanics being blocked, so that it can't move to the proper position, or maybe a piece of a sticker has come lose and have stuck somewhere it shouldn't?

One time, with our old 6030(I think it was), I found a sticker sheet(one of those sheets you find inside a LTO3 case tgether with the tape) at the bottom of the library. It had been thoroughly 'chewed up' by the mechanics, so I spend a few minutes puzzling it together and looking for bits of it.

[vaseemuddin]

Issue has been resolved after the replacement of the robotics

Thanks for your help