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Tape library issue

Occasional Advisor

Tape library issue

Good Morning, iam Getting the below error in Tabelibrary

EML 1245E Tape Library
HP Enterprise storage works

Error ID:500020
Event source state: inoperative

Targeting packet received from scanner too short to contain valid data

Please check the screenshots for detailed preview
Trygve Henriksen
Respected Contributor

Re: Tape library issue

Could you have a problem with the mechanics being blocked, so that it can't move to the proper position, or maybe a piece of a sticker has come lose and have stuck somewhere it shouldn't?

One time, with our old 6030(I think it was), I found a sticker sheet(one of those sheets you find inside a LTO3 case tgether with the tape) at the bottom of the library. It had been thoroughly 'chewed up' by the mechanics, so I spend a few minutes puzzling it together and looking for bits of it.
Occasional Advisor

Re: Tape library issue

Issue has been resolved after the replacement of the robotics

Thanks for your help