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Urgent problem with ra4000

Barry Dunne
Occasional Visitor

Urgent problem with ra4000

Overnight our ra4000 disk array stopped working and now in the array configuration utility shows this message:

The Compaq RA4000 Controller in RAID Array 8042DBX10316 cannot be configured by this program. The controller did not respond correctly to configuration commands.

This was installed some time ago and no-one here knows much about it.

Any advice on how to proceed would be greatly appreciated.
6 REPLIES
Karthik S S
Honored Contributor

Re: Urgent problem with ra4000

See if this helps,

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=172570

-Karthik S S
For a list of all the ways technology has failed to improve the quality of life, please press three. - Alice Kahn
Barry Dunne
Occasional Visitor

Re: Urgent problem with ra4000

Thanks, I'd read that posting but no good.

Anyway, somehow it has magically started working again without us doing anything to it.
Michael Schulte zur Sur
Honored Contributor

Re: Urgent problem with ra4000

Hi,

I am not too firm in this, but have you tried the Array Configuration Utility(ACU) to see the configuration?
There is also an Array Diagnostics Utility(ADU?).

perhaps that will help you to see the cause of the problem?

greetings,

Michael
Uwe Zessin
Honored Contributor

Re: Urgent problem with ra4000

Hello Michael,
if you re-read the first sencence I am sure you will notice that the output _is_ from ACU.

Barry,
is the ACU working again, too?
.
Michael Schulte zur Sur
Honored Contributor

Re: Urgent problem with ra4000

Oops,

right. Uwe, what about this diagnosis utility?

Michael
Uwe Zessin
Honored Contributor

Re: Urgent problem with ra4000

Michael,
its a good idea. I just wonder if there is a version conflict between ACU and RA4000 - that's why I asked whether the ACU works (again).
.