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тАО12-16-2002 10:49 AM
тАО12-16-2002 10:49 AM
VA7100 Command View SDM
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тАО12-16-2002 11:29 AM
тАО12-16-2002 11:29 AM
Re: VA7100 Command View SDM
try these docs http://www.hp.com/products1/storage/products/disk_arrays/modular/commandview/infolibrary/index.html . I think you can simply tell HP people to include it in contract - they know CV's product number :o)
Eugeny
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тАО12-17-2002 04:28 AM
тАО12-17-2002 04:28 AM
Re: VA7100 Command View SDM
The service of upgrading your firmware and Command View should be included in your Virtual Array Warranty. I don't believe you need a service contract specifically for that. I am attaching a letter from HP to VA7100 and VA7400 customers.
Try the following websites for downloads and documentation:
http://www.hp.com/support/cvsdm
http://www.hp.com/support/va7100
Lisa
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тАО12-17-2002 04:47 AM
тАО12-17-2002 04:47 AM
Re: VA7100 Command View SDM
It appears under "Independent Releases" in SUM. First go to "Order Software Updates", then scroll down to "All Independent Releases", and it should appear under there.
You should be able to either download it or have a disc delivered.
If your VA is under a year old, it should be covered under warranty. Depending on where you are and how you bought your VA, it may have a longer warranty. If you are out of warranty, and as you say, don't have a support contract, add T1001A to your contract. (I would be surprised if you have hardware support and no software support - so you should check to be sure you're covered for the hardware, too!)
Be aware that some CV SDM versions require certain minimum revisions of firmware on the array, so you may need to upgrade the FW on your VA as well. If you do need to upgrade FW, I highly suggest having an HP CE do it for you. See the readme file with the CV SDM for details.
Good luck!
Vince
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тАО12-17-2002 01:28 PM
тАО12-17-2002 01:28 PM