VA7100 Error code

[Jongmin, Lee]

Can someone help me decipher the following errors on my va7100? The array is attached to K470. There's no log messages..syslog, stm, ..

Errors's following...
Time = 1:53:13 PM KST
Device Name = HP SureStore Virtual Array 7100
Device Type = DiskArray
Event Number = 2503
Fru Identifier =
Fru Location =
Event Code = 427
Event Count = 1
Sequence Number = 462
Event Type = Controller Event
Event Description = CHGR_PIC_RESET_EH The NVRAM battery charger was reset
Event Unique Data : none
controller tick : 2299707660024
serialNum/moduleId/processId : 00PR04112512/0xb1/0xffffffff
enclosureId/slot/component/subcomponent : 0x00/0x01/0x60/0xff

Thanks...

[Roger_22]

I take it that this was from the VA event logs, logprn? The event logs track every odd (or normal) internal event within the array. They are for a record if something serious happens. Unless you have a lot of entries over a short period and you have not changed anything (add, remove, create, or delete disk or LUNs)then you may have a problem you'll need hp service to look at. The exception is if the array is in a warning state, with a specific error indicated.

Do you have many of these?

This event indicates the uprocessor responsible for monitoring the battery was reset. No big deal if there are just a few of these, else call HP.

[Eugeny Brychkov]

Roger, is right. Anyway please make sure that your VA has latest firmware (HP17 for now) and VA's batteries processor has latest firmware (4.3)
Eugeny