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Win2003 does not see VDISK's

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Goossens_1
Advisor

Win2003 does not see VDISK's

Could not find the answers on the forum:

2003 server, Openview 8, emulex LP9002 (using the correct driver version)
No zoning on the switch (disabled it)
EVA 5000


Can create VDISK's and manage them with OpenView.

Used SmartStart CD to setup EVA, ERROR:
VDS 9002, getdiskinterface failed

Thanks,


30 REPLIES
Uwe Zessin
Honored Contributor

Re: Win2003 does not see VDISK's

Very confusing collection of names... OpenView is an 'umbrella name', not a real product. I assume by "Openview" / "Openview 8" you mean "Command View EVA version 8".

> Can create VDISK's and manage them with OpenView.

Please be a bit more verbose - supply a screenshot (attach a .JPG) or give us the correct error message from the system.

> Used SmartStart CD to setup EVA,

Did you use "SmartStart EVA"? It is my understanding that it works in very limited environments and not neccessarily with that old hardware.
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Goossens_1
Advisor

Re: Win2003 does not see VDISK's

ok big typo !
off course I mean: Commandview 8, sorry

Did not know that Smartstart was limited!

This is the error that I get from smartstart:
VDS 9002, getdiskinterface failed

But, how do I get the OS to recognize them without smartstart then ?

will get a screenshot later.

I am using MPIO from HP, should I start using the Microsoft one.

Uwe Zessin
Honored Contributor

Re: Win2003 does not see VDISK's

Let's start with some basics:

- do you see the EVA controller devices or some unknown devices in the Windows device manager?

- can you open Command View EVA? Do you 'see' the EVA?

- has the EVA already been set-up ('initialized' = given a name)?
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Goossens_1
Advisor

Re: Win2003 does not see VDISK's

yes, EVA is innitialized, has a name and I can completely manage the EVA from Commandview (create Vdisk, folders, manage disk etc, upgrade firmware of controller and disks, etc .....).

Nothing strange in device manager (it does see the EVA as a device).

Installed to correct version of the driver for the Emulex HBA that supports EVA.

So everything is working, just can't get the OS to assign a drive letter on the management server (have not yet tried others servers that are connected to the fabric).

So all neccesary stpe (according to HP) have been done and do work.
Uwe Zessin
Honored Contributor

Re: Win2003 does not see VDISK's

Ah, that's good to hear...

now, a virtual disk is just an internal storage reservation and must be presented to a 'Host' first. That is done from the [presentation] tab which you can see on the virtual disk's properties page.

After that is done, your can scan for new disks from the Windows disk management.
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Goossens_1
Advisor

Re: Win2003 does not see VDISK's

presentation is also done, did not do a scan for new disks ...... must say I really missed that one on my list ! Will try now.

thanks
Goossens_1
Advisor

Re: Win2003 does not see VDISK's

just did a rescan: no new disks !

(even after a restart it did also not see the disks).

Goossens_1
Advisor

Re: Win2003 does not see VDISK's

ok, it looks like I did setup everything correctly and that the problem apperently is the Emulex HBA adpater not presenting the disk to the OS.

HBAnywere shows that I am connected to the eva, but I do not see the disk's !

Víctor Cespón
Honored Contributor
Solution

Re: Win2003 does not see VDISK's

What's the firmware version on the controllers? XCS 3.x and 4.x use different multipath software.

Do you have MPIO installed? Which version?
Check in Windows Device Manager (not Disk Manager) if you see any HSV110 SCSI disk device or something like that.

Two similar cases I've seen were solved by either:

Reinstalling MPIO (was not generating the HSV110 Multipath disk devices)
Configuring the preferred controller on the disk properties.
Goossens_1
Advisor

Re: Win2003 does not see VDISK's

controllers are on 3110

MPIO:
I got 2 versions installed:
- HP MPIO DSM v3
- HP MPIO full featured DSM tool for VCS 4.xxxx ....
Uwe Zessin
Honored Contributor

Re: Win2003 does not see VDISK's

Goossens_1
Advisor

Re: Win2003 does not see VDISK's

ok, we are getting somewere....

2 optios:
- I can upgrade to the active/active firmware
- deinstall these MPIO versions and install the basic MPIO

what the best option ?

It is still a test environment (so no important data)
Uwe Zessin
Honored Contributor

Re: Win2003 does not see VDISK's

Active/active firmware implies a nice MMC plugin for multipath management and (mail) failure notification - best I have seen from the basic MPIO is some cryptic entries in the Windows event log.
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Goossens_1
Advisor

Re: Win2003 does not see VDISK's

just wodering if I do need to upgrade other software as well if I go to active/active ?

or do I just get the benefits ... (eg. support for new dsiks etc ...)
Víctor Cespón
Honored Contributor

Re: Win2003 does not see VDISK's

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00627710/c00627710.pdf

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01608392/c01608392.pdf

If you upgrade to VCS 4.1xx you need Command View 7.01 or newer.

Disk model support is the same on both, all except 450 GB, 15K RPM and the 1TB, FATA that are not supported on EVA 3000/5000.
Goossens_1
Advisor

Re: Win2003 does not see VDISK's

ok deinstalled the wrong version of MPIO. Installed the correct one.

Windows 2003 (Enterprise) still does not see the disks.
Víctor Cespón
Honored Contributor

Re: Win2003 does not see VDISK's

What about Windows Device Manager? Do you see any "HP HSV110 SCSI Disk Device" under "Disk Drives"?
That is the raw vdisk seen through 4 paths. When you install MPIO, it hides them and creates one "HP HSV110 Multi-Path Disk Device" which is what you see then in Windows Disk Manager.
Goossens_1
Advisor

Re: Win2003 does not see VDISK's

no, I only see my OS disk and an existing SCSI array.

Under SCSI and RAID controllers:
- HP Storageworks EVA 5000
- Multipath support

Uwe Zessin
Honored Contributor

Re: Win2003 does not see VDISK's

That looks like basic connectivity is there and the vdisk presentation is not correct - can you supply a screen shot from the device manager (attach a .JPG - don't embedd in .DOC, please) ?
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Goossens_1
Advisor

Re: Win2003 does not see VDISK's

see attached
Paul Hawkins
Frequent Advisor

Re: Win2003 does not see VDISK's

I added some vdisks the other day and I highlighted more than one to present at the same time. Although CommandView EVA saw the vdisks as presented, the host could not see them.
I unpresented and then presented one at a time and the host could see them straight away....
Rob Leadbeater
Honored Contributor

Re: Win2003 does not see VDISK's

Hi,

When you added the hosts into Command View did you manually enter the WWNs or pick them from the drop down ?

If the former, then that could be a reason for not seeing the Vdisks...

If CommandView select each host in turn, and check that the Vdisks are definitely presented - make sure the LUN numbers look sensible.

Also, can you explain how the fibre is cabled ? Do you have more than one switch ?

I would log onto each switch, and check the output of switchShow just to sanity check that everything is connected correctly.

Cheers,

Rob
Goossens_1
Advisor

Re: Win2003 does not see VDISK's

wwn from dropdown
shitchshow: all ok
no zoning
one switch (2 loops from controller)

Funny thing is that if I run microsoft diskraid it shows the HP HWP (version 4.xxx)and tells me the array is online and running fine !

This means the OS can communicate with the disk because Diskraid needs the HWP (VDS) for communicating with the array.

Only thing I can think of is that the HWP version 4.xxx (automatically installed by the smartstart CD) is not the correct one.
Smartstart tells me it does install version 3.xxx but looks like I got 4.xxxx.

Earlier someone mentioned that I need 3.xxx because the firmeware of yhe controller is 3xxx (active/passive).
Bit confused how this version 4 got on the system .....

LUN numbers are 1,2 and 3 (created 3 VDISK's), but not important for windows I believe.

will look into it tomorrow.

Thanks sofar for the good help. My first EVA (testing this by the way for mass-recording of IP-camera streams, VERY I/O intensive).


Goossens_1
Advisor

Re: Win2003 does not see VDISK's

okeeeee .... some "smart guy" at HP told me to use this smartstart CD, just looked up the support documents: does not support EVA5000 !

So will do it manually (getting an expert in installing/deinstalling).

Keep you posted.