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soft diagnostic failure on EVA4400

rustam_2
Super Advisor

soft diagnostic failure on EVA4400

Hi all,
I checked EVA status via command view and noticed alarm messages on both Controller(our eva has dual controller). Why these error appear? What does mean soft diagnostic is failure?

regards,
rustam
4 REPLIES
gregersenj
Honored Contributor

Re: soft diagnostic failure on EVA4400

A softdiag failure, is when the EVA discover a failure/problem during startup/boot.

You should opne a case with HP, and have them analyse the event log.

You might need to have a component replaced, or you might have to simply reboot a controller.

BR
/jag
rustam_2
Super Advisor

Re: soft diagnostic failure on EVA4400

Hi /jag,
I checked log and find out that one LUN was unreachable during startup.
I restarted controllers turn by turn then. Things are all right now.

Thanks and regards,
rustam
gregersenj
Honored Contributor

Re: soft diagnostic failure on EVA4400

You're welcome

That's greate.

As soon as, whatever failure, has been corrected, then a reboot of the controller(s), clear the soft diag error.

have a nice weekend.
/jag
rustam_2
Super Advisor

Re: soft diagnostic failure on EVA4400

thank you, the same you too.