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EVA Problem

 
mas1
Advisor

EVA Problem

Hi friends
I have one eva 8100 in my site.One controller failed and on ocp this error show:
tc:8302206b IDX:LF. Then all vdisk unavailable and i sure reboot system storage. now on command view on controller A, Soft Diagnostic Failure in opretaional state show and access speed to vdisks very slow.
Please help me
Regard
6 REPLIES 6
Dileep..
Trusted Contributor

Re: EVA Problem

Thiis is the termination code and needs to be analysed by HP. so i would suggest to escalate the issue to HP.
Víctor Cespón
Honored Contributor

Re: EVA Problem

Have you done a firmware update recently? This is usually seen when the firmware is corrupted.

Call HP, ask them to bring a new flash card for the controller.
Highlighted
mas1
Advisor

Re: EVA Problem

I do not install any code load on this eva.
Why this problem is provide and how soft diagnostic failure is resolve?
Thanks
Regards
Víctor Cespón
Honored Contributor

Re: EVA Problem

Then you need to get HP L2 involved. They need to connect to the controller serial port and see where it does stop booting.
mas1
Advisor

Re: EVA Problem

How to contact to HP L2 supplier?
Thanks
Marcus Schack
Trusted Contributor

Re: EVA Problem

When you place your trouble call to HP, ask them to escalate to L2.