Enterprise Services
Showing results for 
Search instead for 
Do you mean 

Why Organisations are not delivering the best Customer Experience Possible

SimonatHP ‎02-18-2014 01:33 AM - edited ‎09-30-2015 07:01 AM

Featuring:  Michelle Cox, Director BPO, Hewlett Packard Enterprise Services, South Pacific 

 

Link:  Why Organisations are not delivering the best customer experience possible

 

Michelle Cox. Director BPO, HP Enterprise Services, South Pacific, was interviewed by SSOW’s Lauren Adam about meeting customer expectations through Business Process Outsourcing (BPO). In this interview, she speaks about:

 

  • The key issues facing CFOs, COOs and CIOs
  • The convergence of B2B and B2C
  • Forming strategic partnerships
  • Digitisation
  • Multi-channel interaction; and the ultimate customer

 

This interview can be downloaded from SSON’s Website. Check it out.

 

Related Links:

 

 

About Michelle Cox

 

Michelle_Cox.pngMichelle has more than 20 years’ experience in the banking, financial services, insurance, health care and IT services industries. While operating in a dynamic and highly competitive market environment, Michelle has been responsible for the effective management and performance of up to 3,000 staff across globally dispersed capability centres, as such Michelle brings strong leadership and people management skills to her role and responsibilities.

 

Together with her senior executive experience in the Financial Services Industry, Michelle has undertaken studies at Monash University, Mt Eliza and through Securities Institute of Australia and the Australian Institute of Bankers.

0 Kudos
About the Author

SimonatHP

Comments
on ‎02-21-2014 09:54 PM

Hello ,

 

When the organization s team not work properly in case can not deliver best service to the custmer ..

 

 

 

 

         Thanks
Incarnate software solutions

Events
Each Month in 2016
Online
Software Expert Days - 2016
Join us online to talk directly with our Software experts during online Expert Days. Find information here about past, current, and upcoming Expert Da...
Read more
Sep 30
Seattle, WA
OpenStack Days Seattle
OpenStack Days Seattle, September 30, is the largest gathering of OpenStack users and prospective users in the Pacific Northwest region.
Read more
View all