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Why Organisations are not delivering the best Customer Experience Possible

SimonatHP ‎02-18-2014 01:33 AM - edited ‎09-30-2015 07:01 AM

Featuring:  Michelle Cox, Director BPO, Hewlett Packard Enterprise Services, South Pacific 


Link:  Why Organisations are not delivering the best customer experience possible


Michelle Cox. Director BPO, HP Enterprise Services, South Pacific, was interviewed by SSOW’s Lauren Adam about meeting customer expectations through Business Process Outsourcing (BPO). In this interview, she speaks about:


  • The key issues facing CFOs, COOs and CIOs
  • The convergence of B2B and B2C
  • Forming strategic partnerships
  • Digitisation
  • Multi-channel interaction; and the ultimate customer


This interview can be downloaded from SSON’s Website. Check it out.


Related Links:



About Michelle Cox


Michelle_Cox.pngMichelle has more than 20 years’ experience in the banking, financial services, insurance, health care and IT services industries. While operating in a dynamic and highly competitive market environment, Michelle has been responsible for the effective management and performance of up to 3,000 staff across globally dispersed capability centres, as such Michelle brings strong leadership and people management skills to her role and responsibilities.


Together with her senior executive experience in the Financial Services Industry, Michelle has undertaken studies at Monash University, Mt Eliza and through Securities Institute of Australia and the Australian Institute of Bankers.

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on ‎02-21-2014 09:54 PM

Hello ,


When the organization s team not work properly in case can not deliver best service to the custmer ..





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