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Attachments via WebService to HPSM

Valued Contributor

Attachments via WebService to HPSM

Attachments via WebService in SM7


We are trying to interface between ThirdParty system and HP SM, doing this all through web services where a SOAP message from ThirdParty goes through to SM and creates and incident, interaction, requet which are working fine, now what we are trying to do is send over an attachment (e.g. a text file) along with the incident creation message, this attachment is on ThirdParty system. How do I bring the attacmhents along with other while creating tiicket  in HPSM? Any help would be very much appreciated!

Dennis Handly
Acclaimed Contributor