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тАО07-06-2004 07:28 PM
тАО07-06-2004 07:28 PM
Bad hp customer service
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тАО08-08-2004 06:50 PM
тАО08-08-2004 06:50 PM
Re: Bad hp customer service
Rather than getting down to geo-political issues, could we just stick to seeking technical solutions, for which this forum is intended?
Inder, your problem of bad customer service has been recorded and will reach the right contact in HP to get it rectified. Thanks for bringing it to our notice.
rgds,
Angela
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тАО10-21-2004 11:42 PM
тАО10-21-2004 11:42 PM
Re: Bad hp customer service
Thanks!
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тАО10-22-2004 01:13 AM
тАО10-22-2004 01:13 AM
Re: Bad hp customer service
The number is 1800 HPinvent (1800 47468368)
Cheers,
Gary
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тАО10-22-2004 03:21 AM
тАО10-22-2004 03:21 AM
Re: Bad hp customer service
Thanks!
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тАО10-22-2004 03:40 AM
тАО10-22-2004 03:40 AM
Re: Bad hp customer service
all the available numbers & email are listed here:
http://welcome.hp.com/country/us/en/contact_us.html
Cheers,
Gary
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тАО06-27-2009 07:22 AM
тАО06-27-2009 07:22 AM
Re: Bad hp customer service
On top of that, the warranty status for the equipment I called about was unavailable to the rep, so (after 45 minutes on the call) I was told to call back later.
Here's a technical support tip: HP should call the customer back. Or send an email?
The higher time management cost of these poor service experiences with HP products, when factored into the overall system purchase decisions, will work against HP.
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тАО07-25-2009 06:40 AM
тАО07-25-2009 06:40 AM
Re: Bad hp customer service
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тАО09-06-2009 08:14 PM
тАО09-06-2009 08:14 PM
Re: Bad hp customer service
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тАО09-09-2009 02:53 PM
тАО09-09-2009 02:53 PM
Re: Bad hp customer service
Called back a couple weeks later. 1/2 hr on the phone later, they said they never received the email & I should fax it again. done & re-emailed it. no replacement.
Called again today. After 1 hr on the phone AND the tech saying it was now out of warranty (!!!) and me freaking out, I am being told a replacement machine will be soon sent out. God, I hope so, I am so tired of wasting my time dealing with this.
I really really doubt I will be buying another HP printer after this & I've had some incarnation of an HP for 15 years. Real bummer. HP's tech support has really gotten unbearable lately, and don't get me started on their answering machine for the phones. AARRGGHH!!!!