Designjet 4500 paper error

[D Hook1]

Seem to be having trouble with the lower roll loading on the Designjet 4500.  If there is a lot of slack in the paper it loads just fine but a soon as the slack tightens the paper doesn't move through the printer and throws a error message about paper jam.  Of course, it isn't a paper jam since it completes the loading process as long as there's slack in the paper.  It seems like the roller tension can't overcome the rewinder on tray 2.  

This is the first time I've run into a problem like this with the rewinder not allowing the paper to move forward.  Is there an adjustment to be made to either the rewinder or to the pinch rollers that move the paper forward?

Thanks!

[Parvez_Admin]

Hi,

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